A-61588 July 2008 B-3
Installation Warning and Disclaimer KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES RESULTING FROM THE SALE,
INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING
OF THIS PRODUCT, REGARDLESS OF THE CAUSE. SUCH
DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE,
INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF REVENUE OR
PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF
THE PRODUCT, COST OF ANY SUBSTITUTE PRODUCT,
FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR
SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the
Limited Warranty, the terms of the Limited Warranty prevail.
How to obtain limited warranty service Kodak Scan Stations are supplied with information on unpacking,
setup, installation and operation. Careful reading of the User’s Guide
will answer most of the technical questions the end user might have
regarding proper installation, operation and maintenance of the
product. However, should additional technical support be required, you
may visit our website at: http: www.Kodak.com/go/docimaging or
contact:
Kodak’s Response Center
(800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak
holidays) 8 a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the Kodak
Scan Station model number, part number, serial number and proof of
purchase available. The eligible purchaser should also be prepared to
provide a description of the problem.
Response Center personnel will assist the end user in resolving the
problem over the phone. The end user may be asked to run some
simple, self-diagnostic tests and report the resulting status and error
code messages. This will assist the Response Center in determining if
the problem is the Kodak Scan Station or another component and if the
problem can be resolved over the phone. If the Response Center
determines a hardware problem exists that is covered either under the
Limited Warranty or a purchased Maintenance Agreement, a Return
Material Authorization Number (RMA) will be assigned as needed, a
service request will be initiated and repair or replacement procedures
will follow.