Getting help

 

 

 

 

Problem

Solution

 

 

The camera gets wet

Keep doors watertight (page i).

 

 

inside.

If the camera is wet inside, open all doors. Remove the card.

 

 

Do not turn on the camera. Let it dry for at least 24 hours.

 

 

 

 

 

Videos are blurry.

Ensure that the lens is clean.

 

 

Ensure that the subject is at least 1 m (3.3 ft) from the lens.

 

 

If your hand is unsteady, turn on Image Stabilization

 

 

(page 14).

 

 

 

 

 

Videos do not play on a

Ensure that an HDMI or AV Cable is properly connected

 

TV.

directly to the TV input (page 13).

 

 

Ensure that the TV’s settings are correct for an HDMI or AV

 

 

connection, according to your TV’s specifications.

 

 

Ensure that the Video Output is set correctly (page 14).

 

 

 

 

 

Long videos are divided at

To accommodate the FAT32 file structure, videos are split at

 

the 4 GB mark.

the 4 GB mark.

Videos are low resolution. If no card is inserted and the camera is powered by the AC

 

adapter, then videos are taken in low resolution and are not

Videos are not saved.

saved. (The camera is in Demo mode.) Insert a card or unplug

 

 

the AC adapter.

 

 

Camera will not work with

Ensure that the battery is correctly inserted in the remote

optional remote control.

control.

 

Ensure that the camera infrared receiver (on bottom of

 

camera) and the remote control have an unobstructed path.

 

Try a different angle, or move closer.

 

 

Solve problems with

Go to www.arcsoft.com/support. (For other applications, go to

ARCSOFT

their support sites.)

MEDIAIMPRESSION for

 

KODAK Software.

 

 

 

www.kodak.com/go/support

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Kodak 1673516, 8049959, 1191857, 1515246 manual Getting help