Troubleshooting

www.kodak.com/go/support 43

Camera/computer communications
Ready light glows
steady red.
■Transfer pictures to the computer (page13), delete pictures from the
camera (page11), switch image storage locations (page27 ), or insert
a card with available memory (page3).
■Wait. Resume picture taking when the light turns gre en.
■Change the image storage location to internal memory (page 27), or
use a different card.
Ready light glows
steady green.
■Camera is operating normally.
If... Try one or more of the following
The computer does
not communicate
with the camera.
■Visit www.kodak.com/go/c643support or
www.kodak.com/go/c603support.
■Turn on the camera (page2).
■Install new batteries (page 1) or charge rechargeable batte ries.
■See the Power Management section of the laptop user’s guide to
disable this feature.
■Connect cable to camera and computer port (page13).
■Install the software (page12).
■Disconnect the USB cable. Close all open applications. Re-install the
software (page12).
■Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■Disconnect USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (page12).
■Disconnect the USB cable. Close all open applications. Re-install the
software (page12).
If... Try one or more of the following