14. Troubleshooting
The troubleshooting guide is designed to help you. If problems continue, please contact your local customer support
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For Windows® Users: |
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Symptom |
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| Shut down all other applications and attempt to re- | |||
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| install the driver, or download the updated driver from | |||
I receive an error message when I | ION® | Digital Camera | Driver does | |||||
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am installing the ION® Digital Camera | not load. |
| Check the USB | controller in your | BIOS if | they are | ||
Driver. |
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| activated. If these does not work contact your national | |||||
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| Customer Support representative. |
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| You have lost power to your ION® Digital Camera by either: |
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| Insufficient battery power |
| Upload all images to your PC as soon as possible. (please | ||||
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| refer to Battery Guidance section in User’s Manual.) | |||
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All the images I have taken do not | Removing the battery without being | If you need to change batteries, and retain the images | ||||||
appear on the ION® Digital Camera. | connected to your PC (turned on) via | in your ION® Digital Camera’s memory, ensure you are | ||||||
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| the USB cable. |
| connected to a PC which is turned on via the USB cable, | ||||
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| which will then draw power from the PC whilst you | |||
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| insert fresh batteries. |
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I cannot upload images to the PC | Connection failure |
| Check all cables connections are secured. |
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LCD display is flashing. | Battery power is too low to continue | Upload saved images immediately, then replace battery. | ||||||
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| taking images. |
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I cannot run the ION® Digital Camera. | Conflict with another camera driver | If you have any other camera installed on your computer, | ||||||
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| capture device. |
| remove the camera and it’s driver completely from | ||||
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| your system to avoid conflict with another camera or | |||
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| capture device. |
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Black corner appears on the images | Lost corner of images. |
| Make sure you slide the lens cover to the desired | |||||
taken. |
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| position. |
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I hear a low “beep” when trying to | Insufficient light. |
| Take your images in better light condition. |
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take an image. |
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| Check your lens cover is open. |
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My CD Installation wizard does | The | auto installation file | is switched | Go to the computer desktop. Right click on “My | ||||
not work. | to off. |
| Computer”. | Click “Properties”. | Select | “Device | ||
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| or |
| Manager”. Double click on | |||
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| The CD ROM is disconnected. | on | |||||
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| on “Settings”. | Ensure “Auto insert notification” is | ||
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| ticked and the “disconnect” is ticked. If you change | |||
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| the settings the computer will ask you to restart your | |||
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| PC. Click “Yes”. |
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ION® Digital Camera User Guide | 45 |
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