30 www.kodak.com/go/support

Troubleshooting and support

Screen messages
Screen message Try one or more of the following
File is bad.
(usually preceded by the file name.
For example:
xxx_xxxx.JPG file is
bad
)
The frame cannot display the picture because the file is
corrupted or it’s an unsupported file format (see page32).

NOTE: Videos are not supported.

Write failed. Select another
location.
The frame was unable to copy the picture.
■Insert a different card or device (page6).
Error attempting to open file or
directory.
■Turn off the frame, then turn it back on. Press and
hold the power button (for about 2 seconds), then
release. If the problem persists, contact customer
support help, at
www.kodak.com/go/digitalframesupport.
Error occurred while closing a file.
Error invalid filename.
Error reading from file.
Error writing from file.
Error writing a file.
Error writing to a file.
File Copy Failed!
Internal error.
Parameter is invalid.
Unknown error.