8GETTING HELP
Customer support
Your service provider’s customer support department may be accessible directly from your phone when you dial a number such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.
For questions about the phone features, refer to the materials provided with your phone, or visit
For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:
•Web site:
•Email: phone-help@kyocera-wireless.com
Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:
•The name of your service provider.
•The actual error message or problem you are experiencing.
•The steps you took to reproduce the problem.
•The phone’s electronic serial number (ESN). To find the ESN:
a.Remove the RUIM card cover.
b.Locate the white label on the back of the phone. Your phone’s
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