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Lenovo 1098, 1100, 1105, 1106 Chapter7.Troubleshootinganddiagnostics

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Chapter7.Troubleshootinganddiagnostics

Thischapterdescribessomebasictroubleshootinganddiagnosticprograms.Ifyourserverproblemisnot

describedhere,seeChapter9“Helpandservice”onpage81foradditionaltroubleshootingresources.

Thischapterprovidesinformationaboutthefollowingtopics:

•“Basictroubleshooting”onpage75

•“PC-DoctorforDOS”onpage76

Basictroubleshooting

Thefollowingtablesprovideinformationtohelpyoutroubleshootyourserverproblems.

Note:Ifyoucannotcorrecttheproblem,havetheserverserviced.Foralistofserviceandsupporttelephone

numbers,refertotheWarrantyandSupportInformationdocumentat:http://www.lenovo.com/support/phone

Generalproblems

Thefollowingtabledescribesthegeneralproblemsandsuggestedactionstocorrectdetectedproblems.

SymptomAction

Theserverdoesnotstartwhen

youpressthepowerswitch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearoftheserverandtoaworking

electricaloutlet.

•Ifyourserverhasasecondarypowerswitchontherearoftheserver,makesure

thatitisswitchedon.

•Thepowerindicatoronthefrontoftheserverison.

•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour

countryorregion.

Themonitorscreenisblank.Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe

appropriatemonitorconnectorontheserver.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour

countryorregion.

•Ifyourserverhastwomonitorconnectors,besuretousetheconnectoron

thegraphicscard.

Theoperatingsystemdoesnot

start.

Verifythat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.

Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,

see“Selectingastartupdevice”onpage69.

Theserverbeepsmultipletimes

beforetheoperatingsystem

starts.

Verifythatnokeysarestuck.

©CopyrightLenovo201175

Contents

Main Page Contents Safetyinformation..........iii Chapter1.Generalinformation.....1 Chapter2.Serversetuproadmap...3 Chapter3.Pr oductoverview......5 Chapter4.Locatingparts,controls, andconnectors.............9 Chapter5.Installing,removing,or replacinghardware..........15 Chapter8.Informationresources..79 Chapter9.Helpandservice.....81 ii AppendixA.Notices.........83 Index..................95 Page Page Page Page Page Page Page Page Chapter1.Generalinformation Introduction Noticesandstatementsinthedocument Relateddocumentation Chapter2.Serversetuproadmap Page Chapter3.Productoverview Whatisincludedwithyourserver Featuresandspecications 6 Softwareprograms Lenovoprovidessoftwaretohelpgetyourserverupandrunning. EasyStartup Reliability,availability,andserviceability Page Chapter4.Locatingparts,controls,andconnectors Frontview Rearview 10 Locatingpartsonthesystemboard Figure3Systemboardpartlocationsonpage11showsthelocationsofthepartsonthesystemboard. Internalcomponents 12 Internaldrives Machinetypeandmodellabel Page Chapter5.Installing,removing,orreplacinghardware Guidelines Basicguidelines Systemreliabilityguidelines Handlingstatic-sensitivedevices Removingtheservercover Removingandreinstallingthefrontbezel Page Installing,removing,orreplacingoptionalhardwaredevices InstallingorreplacingaPCIcard Page Page InstallingorremovingtheEthernetcard Installingorremovingamemorymodule Page Installingorreplacingtheopticaldrive Page Replacingtheprimaryharddiskdrive Page Page Installingorreplacingthesecondaryharddiskdrive Page Page Installing,removing,orreplacinghardwaredevices Replacingthepowersupplyassembly Page Replacingtheheatsinkandfanassembly Page ReplacingthefrontaudioandUSBassembly Replacingthefrontfanassembly Page Replacingtherearfanassembly Page Replacingthemicroprocessor Page Page Replacingthesystemboardbattery Completingthepartsreplacement Connectingthecables Turningontheserver Turningofftheserver Connectingexternaldevices Page Page Chapter6.Conguringtheserver UsingtheSetupUtilityprogram StartingtheSetupUtilityprogram IntroductionoftheBIOSitems 54 Page 56 Page 58 Page 60 Page 62 Page 64 Page Viewingandchangingsettings Usingpasswords Passwordconsiderations Power-OnPassword AdministratorPassword HardDiskPassword Setting,changing,anddeletingapassword Enablingordisablingadevice Selectingastartupdevice Selectingatemporarystartupdevice Selectingorchangingthestartupdevicesequence ExitingfromtheSetupUtilityprogram ConguringRAID ConguringthesystemBIOStoenableSA TARAIDfunctionality CreatingRAIDvolumes DeletingRAIDvolumes Resettingdiskstonon-RAID Updatingthermware UsingtheEasyUpdateFirmwareUpdaterprogram UsingtheThinkServerEasyStartupprogram Updatingsystemprograms Usingsystemprograms Updating(ashing)theBIOSfromadisc Updating(ashing)theBIOSfromyouroperatingsystem RecoveringfromaPOST/BIOSupdatefailure Chapter7.Troubleshootinganddiagnostics Basictroubleshooting Generalproblems EasyStartupproblems PC-DoctorforDOS Creatingadiagnosticdisc Runningthediagnosticprogramfromadiagnosticdisc Page Page Chapter8.Informationresources SafetyandWarranty LenovoWebsite(http://www.lenovo.com) LenovoSupportWebsite Page Chapter9.Helpandservice Usingthedocumentation Callingforservice Usingotherservices Purchasingadditionalservices AppendixA.Notices Page Batteryreturnpr ogram RequirementsforBatteriesContainingPerchlorate ImportantinformationfortheEuropeanDirective2002/96/EC Page Page Particulatecontamination RestrictionofHazardousSubstancesDirective(RoHS) ThistopicprovidesstatementsabouttheRestrictionofHazardousSubstancesDirective(RoHS). 90 Page GermanOrdinanceforWorkglossstatement Electronicemissionnotices FederalCommunicationsCommission(FCC)Statement Page Page Index A B C D L M 96 N O T U V W