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Lenovo 2112, 2111, 2110, 2011, 1663, 1565 Lenovo Solution Center, Notes, 118ThinkCentre User Guide

Models: 1765 1766 1562 1662 1565 1663 2011 2110 2111 2112

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Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 5.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

118ThinkCentre User Guide

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Lenovo 2112, 2111, 2110, 2011, 1663, 1565, 1662, 1562, 1766, 1765 manual Lenovo Solution Center, Notes, 118ThinkCentre User Guide

Contents

ThinkCentre User Guide Third Edition September Copyright Lenovo Contents Chapter 6. Recovery information Appendix A. Notices ivThinkCentre User Guide Service and upgrades Important safety informationStatic electricity prevention Power cords and power adapters Extension cords and related devicesExternal devices Plugs and outletsHeat and product ventilation Operating environment Modem safety informationviiiThinkCentre User Guide Laser compliance statement Power supply statementCleaning and maintenance DANGERxThinkCentre User Guide Microprocessor FeaturesChapter 1. Product overview MemorySystem management features ConnectivitySecurity features Input/Output I/O featuresPower supply ExpansionPreinstalled software programs Preinstalled operating systemDimensions SpecificationsLenovo programs WeightIcon name Accessing Lenovo programs from Control PanelProgram Program•Fingerprint Software An introduction to Lenovo programs•Communications Utility •Lenovo Cloud Storage•Power Manager •Lenovo Solution Center•Password Manager •Recovery Media•System Update Locations•View Management Utility Locating connectors on the rear of your computer Figure 2. Rear connector locationsConnector DescriptionLocating components Figure 3. Component locationsLocating parts on the system board Figure 4. System board part locationsLocating internal drives Machine type and model label Figure 6. Machine type and model label16ThinkCentre User Guide Where are my recovery discs? Chapter 2. Using your computerFrequently asked questions 2.Click Settings 3.Click Control PanelUsing the blue ThinkVantage button Using the keyboardUsing Windows shortcut keys Using a fingerprint readerSetting the volume from the desktop Using the wheel mouseAdjusting audio About your computer audioUsing CDs and DVDs Setting the volume from Control PanelHandling and storing CD and DVD media Playing a CD or DVD Recording a CD or DVD22ThinkCentre User Guide Arranging your workspace Accessibility and comfortChapter 3. You and your computer ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Registering your computer Voltage-selectionswitchMoving your computer to another country or region Replacement power cords Security features Chapter 4. SecurityLocking the computer cover Figure 7. Installing a padlockAttaching a cable lock Attaching an integrated cable lock Using passwordsBIOS passwords Figure 9. Integrated cable lockUsing and understanding firewalls Windows passwordsConfiguring the fingerprint reader Protecting data against viruses32ThinkCentre User Guide Installing external options Chapter 5. Installing or replacing hardwareInstalling or replacing hardware Handling static-sensitivedevicesRemoving the computer cover Installing or replacing a PCI card Removing and reinstalling the front bezelWhat to do next To install or replace a PCI card, do the following Notes as shown toFigure 14. Installing a PCI card Installing or replacing a memory moduleWhat to do next DIMM UDIMMDIMM DIMMWhat to do next Installing or replacing the optical driveFigure 17. Installing a memory module Figure 16. Opening the retaining clipsFigure 19. Installing the optical drive retainer Figure 18. Removing the optical driveFigure 21. Connecting the optical drive Installing or replacing the card readerFigure 20. Installing the optical drive What to do nextInstalling the card reader Figure 25. Removing the card reader cover Figure 24. Installing the card reader44ThinkCentre User Guide Replacing the card reader What to do nextReplacing the battery Replacing the power supply assembly What to do next48ThinkCentre User Guide Replacing the heat sink and fan assembly What to do nexta.Partially remove screw b.Partially remove screw NotesReplacing the microprocessor What to do next6. Lift the small handle NotesReplacing the primary hard disk drive What to do nextFigure 35. Removing the primary hard disk drive 54ThinkCentre User GuideFigure 37. Installing the primary hard disk drive Replacing the secondary hard disk driveWhat to do next Figure 38. Removing the secondary hard disk drive 56ThinkCentre User GuideInstalling the solid-statedrive What to do next58ThinkCentre User Guide Figure 43. Removing the front fan assembly Replacing the front fan assemblyWhat to do next Figure 44. Installing the front fan assembly Replacing the rear fan assemblyWhat to do next Figure 45. Removing the rear fan assembly Figure 46. Installing the rear fan assembly Replacing the front audio and USB assemblyWhat to do next Replacing the internal speaker What to do nextTo replace the internal speaker, do the following Replacing the thermal sensor What to do nextFigure 50. Removing the thermal sensor 66ThinkCentre User GuideReplacing the cover presence switch What to do nextFigure 52. Removing the cover presence switch 68ThinkCentre User GuideReplacing the WiFi units What to do nextRemoving the WiFi adapter card Removing the WiFi card module Installing the WiFi units Figure 59. Installing the WiFi card module What to do next Figure 60. Installing the WiFi antenna cablesFigure 61. Installing the WiFi adapter card 74ThinkCentre User GuideRemoving the rear WiFi antenna Installing or removing the rear WiFi antennaInstalling the rear WiFi antenna What to do nextInstalling the front WiFi antenna Installing or removing the front WiFi antennaWhat to do next Figure 65. Installing the front WiFi antenna What to do next Removing the front WiFi antennaReplacing the keyboard or mouse What to do nextFigure 67. Connecting the USB keyboard or mouse Completing the parts replacementWhat to do next Obtaining device drivers Creating and using recovery media Chapter 6. Recovery informationNotes Using recovery media Performing backup and recovery operationsCreating recovery media Performing a backup operationUsing the Rescue and Recovery workspace Performing a recovery operationCreating a rescue medium Creating and using a rescue mediumUsing a rescue medium NotesReinstalling preinstalled applications Reinstalling preinstalled device driversReinstalling device drivers Reinstalling software programsSolving recovery problems Refreshing your computer Advanced startup options88ThinkCentre User Guide Viewing and changing settings Chapter 7. Using the Setup Utility programStarting the Setup Utility program Using passwordsAdministrator Password Password considerationsPower-OnPassword Hard Disk PasswordErasing lost or forgotten passwords clearing CMOS Enabling or disabling a deviceSelecting or changing the startup device sequence Selecting a startup deviceSelecting a temporary startup device Enabling ErP compliance mode•Better Acoustic Performance default setting ICE performance modeICE thermal alert •DisabledExiting the Setup Utility program Updating flashing the BIOS from a disc Using system programsChapter 8. Updating system programs Recovering from a POST/BIOS update failure b.Click Downloads and driversUpdating your operating system Chapter 9. Preventing problemsKeeping your computer current 2.Click Download & DriversBasics Using System UpdateCleaning and maintenance Keyboard Cleaning your computerComputer Optical mouseMoving your computer Good maintenance practicesCleaning a glass-screensurface Chapter 10. Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure TroubleshootingAudio problems No audio in WindowsSound comes from one external speaker only CD problemsNo audio in DOS applications or games A CD or DVD does not work DVD problemsBlack screen instead of DVD video Playback is very slow or choppy DVD movie will not playInvalid disc or no disc found message All or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems 1.Click Start Control PanelThe fingerprint reader does not work The wireless keyboard does not workThe mouse or pointing device does not work 3.Click Devices and PrintersWrong characters appear on the screen Monitor problemsThe image appears to be flickering Networking problems The image is discolored1.Click Start Control Panel Ethernet problemsYour computer cannot connect to the network 2.Click Hardware and SoundA wireless WAN problem A wireless LAN problemThe Wake on LAN feature is not working An option that was just installed does not work Option problemsBluetooth problem 3.Click Hardware and Sound Sound3.Click Disk Cleanup Performance and lockup problemsInsufficient free hard disk drive space 3.Click Turn Windows features on or offInsufficient memory Printer problemsExcessive number of fragmented files 4.Click Clean up system filesSoftware problems Serial port problemsSoftware does not work as expected USB problems Notes Lenovo Solution Center118ThinkCentre User Guide Lenovo ThinkVantage Tools Safety and WarrantyInformation resources Lenovo WelcomeCalling for service Help and serviceUsing the documentation and diagnostic program Lenovo Support Web siteUsing other services Purchasing additional services122ThinkCentre User Guide 1009 Think Place - Building One Morrisville, NC Appendix A. NoticesLenovo United States, Inc U.S.A Attention: Lenovo Director of LicensingTrademarks Export classification notice Appendix B. Regulatory informationElectronic emissions notices Deutschsprachiger EU Hinweis German Class B compliance statementDeutschland Lenovo product service information for Taiwan Additional regulatory informationJapanese VCCI Class B statement 128ThinkCentre User Guide Important WEEE information Appendix C. WEEE and recycling informationRecycling information Declarações de Reciclagem no Brasil Battery recycling information for TaiwanRecycling information for Brazil Descarte de um Produto Lenovo Fora de UsoAppendix C. WEEE and recycling information 132ThinkCentre User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS 134ThinkCentre User GuideAppendix E. ENERGY STAR model information 136ThinkCentre User Guide Index Page Page 140ThinkCentre User Guide