Lenovo 2553, 2551, 2552, 2555, 2554 Option problems, An option that was just installed does not work

PIM items sent from the Windows 7 operating system cannot be received correctly

Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device.

Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension

.contact.

Option problems

Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.

Select your symptom from the following list:

•“An option that was just installed does not work” on page 97

•“An option that previously worked does not work now” on page 97

An option that was just installed does not work

Symptom: An option that was just installed does not work.

Action: Verify that:

•The option is designed for your computer.

•You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.

•You have not loosened other installed options or cables.

•If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.

An option that previously worked does not work now

Symptom: An option that previously worked does not work now.

Actions:

•Verify that all option hardware and cable connections are secure.

•If the option comes with its own test instructions, use those instructions to test the option.

•If the failing option is a SCSI option, verify that:

–The cables for all external SCSI options are connected correctly.

–The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

–All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation.

•Verify that the option and any required device drivers are installed correctly.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 “Getting information, help, and service” on page 103.

Chapter 11. Troubleshooting and diagnostics 97