Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage87
•“CDproblems”onpage88
•“DVDproblems”onpage89
•“Intermittentproblems”onpage91
•“Keyboard,mouse,orpointingdeviceproblems”onpage91
•“Monitorpr oblems”onpage92
•“Networkingpr oblems”onpage94
•“Optionpr oblems”onpage97
•“Performanceandlockupproblems”onpage98
•“Printerproblems”onpage99
•“Serialportproblems”onpage99
•“Softwareproblems”onpage100
•“USBpr oblems”onpage101
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage87
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage88
•“Soundcomesfromoneexternalspeakeronly”onpage88
•“NoaudioinDOSapplicationsorgames”onpage88

NoaudioinWindows

Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.
•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.
•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorr ectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.
Note:Whenexternal-speakerorheadphonecablesar eattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.
•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating
system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature
andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.
Chapter11.Troubleshootinganddiagnostics87