Chapter 11. Troubleshooting and diagnostics

This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 12 “Getting information, help, and service” on page 113 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkStation Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

Action

 

 

The computer does not start

Verify that:

when you press the power

• The power cord is correctly connected to the rear of the computer and to a

switch.

working electrical outlet.

 

 

• If your computer has a secondary power switch on the rear of the computer,

 

make sure that it is switched on.

 

• The power indicator on the front of the computer is on.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

 

The monitor screen is blank.

Verify that:

 

• The monitor signal cable is correctly connected to the monitor and to the

 

appropriate monitor connector on the computer.

 

• The monitor power cord is correctly connected to the monitor and to a working

 

electrical outlet.

 

• The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

• If your computer has two monitor connectors, be sure to use the connector

 

on the graphics card.

 

 

The keyboard does not work.

Verify that:

 

• The computer is turned on.

 

• The keyboard is securely connected to a USB connector on the computer.

 

• No keys are stuck.

 

 

The mouse does not work.

Verify that:

 

• The computer is turned on.

 

• The mouse is securely connected to a USB connector on the computer.

 

• The mouse is clean. Refer to “Optical mouse” on page 93 for further information.

 

 

© Copyright Lenovo 2012

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Lenovo 3690, 3695, 3688, 3691, 3693 manual Troubleshooting and diagnostics, Basic troubleshooting
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3691, 3690, 3695, 3688, 3693 specifications

Lenovo, a prominent player in the global computing market, has introduced a series of innovative products, including models such as the Lenovo 3693, 3688, 3695, 3690, and 3691. These models showcase advanced features and technologies that cater to diverse user needs, from everyday tasks to more demanding applications.

The Lenovo 3693 is known for its robust performance and sleek design. It features a powerful processor that enables multitasking with ease. The high-resolution display provides vibrant visuals, making it an ideal choice for both work and entertainment. Additionally, it includes various connectivity options, including USB-C and Thunderbolt, facilitating high-speed data transfers and efficient connection to peripherals.

Model 3688 stands out for its energy efficiency and portability. With a lightweight chassis, it is designed for users on the go. This model incorporates Lenovo's Smart Power technology, which optimizes battery usage, extending the laptop's runtime. The 3688 also offers a comfortable keyboard and precision touchpad, making it a great option for users who require a reliable device for typing and navigation.

The Lenovo 3695 is tailored for gaming enthusiasts, equipped with a dedicated graphics card that delivers stunning visuals and smooth gameplay. It features advanced cooling technology to ensure optimal performance during extended gaming sessions. The customizable RGB keyboard adds a personalized touch, allowing gamers to enhance their experience with vibrant lighting effects.

Lenovo 3690 focuses on business professionals, providing enhanced security features such as a fingerprint reader and privacy shutter for the webcam. The robust build quality ensures durability, while the high-performance specs support resource-intensive applications. Moreover, Lenovo’s proprietary software solutions enhance productivity, allowing users to manage their tasks efficiently.

Finally, the Lenovo 3691 offers an excellent blend of performance and affordability, making it suitable for students and budget-conscious users. It comes with a reliable processor and ample storage space, perfect for handling everyday applications like web browsing, document creation, and media consumption.

In summary, Lenovo’s series of models 3693, 3688, 3695, 3690, and 3691 cater to a wide range of users, combining advanced features, modern design, and cutting-edge technologies. Whether for gaming, business, or casual use, these models ensure a seamless computing experience tailored to individual needs.
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