•Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
•Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.
These items are not covered by the warranty.
•Replacement or use of parts not manufactured for or by Lenovo or
•Identification of software problem sources
•Configuration of BIOS as part of an installation or upgrade
•Changes, modifications, or upgrades to device drivers
•Installation and maintenance of network operating systems (NOS)
•Installation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to http://support.lenovo.com and click Support phone list or refer to the ThinkStation Safety and Warranty Guide that is provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
If possible, be at your computer when you call. Have the following information available:
•Machine type and model
•Serial numbers of your hardware products
•Description of the problem
•Exact wording of any error messages
•Hardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot,
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://support.lenovo.com, click Product & Service Warranty, and follow the instructions on the screen.
For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.
Chapter 10. Getting information, help, and service 41
