Lenovo 4284WW9PC10B371, W520, T520i manual Checkout guide, Diagnostics using PC-Doctor for DOS

Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:

The following are not covered under warranty:

•LCD panel cracked from the application of excessive force or from being dropped

•Scratched (cosmetic) parts

•Distortion, deformation, or discoloration of the cosmetic parts

•Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force

•Damage caused by liquid spilled into the system

•Damage caused by the improper insertion of a PC Card or the installation of an incompatible card

•Improper disc insertion or use of an optical drive

•Diskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels

•Damaged or bent diskette eject button

•Fuses blown by attachment of a nonsupported device

•Forgotten computer password (making the computer unusable)

•Sticky keys caused by spilling a liquid onto the keyboard

•Use of an incorrect ac adapter on laptop products

The following symptoms might indicate damage caused by nonwarranted activities:

•Missing parts might be a symptom of unauthorized service or modification.

•If the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped.

Checkout guide

Use the following procedures as a guide in identifying and correcting problems with the ThinkPad Notebook.

Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.

1.Identify the failing symptoms in as much detail as possible.

2.Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation.

Diagnostics using PC-Doctor for DOS

The ThinkPad Notebook has a test program called PC-Doctor for DOS (hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in PC-Doctor.

Note: PC-Doctor for DOS is available at the following Web site: http://www.lenovo.com/support

To create the PC-Doctor diagnostic CD, follow the instructions on the Web site.

For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem, you need to initialize the computer setup by use of the ThinkPad Setup before you run PC-Doctor.

To enter ThinkPad Setup, do as follows:

1.Turn on the computer.

2.When the ThinkPad logo comes up, immediately press F1 to enter the ThinkPad Setup.

Note: If a supervisor password has been set by the customer, ThinkPad Setup menu appears after the password is entered. You can start ThinkPad Setup by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password.

28ThinkPad T520, T520i, and W520 Hardware Maintenance Manual