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Lenovo 4471, 4466, 4498, 4480, 4485, 4474, 4496, 4477, 4497 General checkout, Problem determination tips

Models: 4476 4499 4485 4497 4480 4471 4496 4479 4495 4498 4466 4468 4477 4473 4474

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Chapter 4. General checkout

Attention

The drives in the computer you are servicing might have been rearranged or the drive startup sequence might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For the explanation of these messages, refer to the information supplied with that software package.

Before replacing a FRU, ensure that the latest level of BIOS is installed on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 469.

Use the following procedure to help determine the cause of a problem:

1.Power-off the computer and all external devices.

2.Check all cables and power cords.

3.Set all display controls to the middle position.

4.Power-on all external devices.

5.Power-on the computer.

•Look for displayed error codes

•Listen for beep codes

•Look for readable instructions or a main menu on the display. If you did not receive the correct response, proceed to step 6.

If you do receive the correct response, proceed to step 7.

6.Look at the following conditions and follow the instructions:

•If you hear beep codes during POST, go to “Beep symptoms” on page 67.

•If the computer displays a POST error, go to “POST error codes” on page 68.

•If the computer hangs and no error is displayed, turn off the computer and the power. Then, turn the power and the computer back on, continue at step 7.

7.Run the Diagnostic programs. See Chapter 5 “Diagnostic programs” on page 39.

•If you receive an error, replace the part that the diagnostic program calls out or go to “Diagnostic error codes” on page 49.

•If the test stops and you cannot continue, replace the last device tested.

Problem determination tips

Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions.

•Machine type and model

•Processor or hard disk drive upgrades

•Failure symptom

–Do diagnostics indicate a failure?

–What, when, where, single, or multiple systems?

© Copyright Lenovo 2011

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Lenovo 4471, 4466, 4498, 4480, 4485, 4474, 4496, 4477, 4497, 4476, 4495, 4499, 4473, 4468 General checkout, Problem determination tips
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4476, 4499, 4485, 4497, 4480 specifications

Lenovo's ThinkPad series has long been synonymous with durability, performance, and enterprise-grade features, and the models 4474, 4473, 4477, 4468, and 4466 are no exception. Each of these models brings distinct characteristics and technologies tailored to meet the diverse needs of users ranging from casual consumers to business professionals.

The Lenovo 4474 model excels in portability and performance. Featuring a lightweight chassis, it is designed to be carried easily for on-the-go professionals. It is equipped with Intel’s latest processors, ensuring quick response times and efficient multitasking capabilities. The display, often a Full HD resolution, enhances the multimedia experience, making it suitable for presentations and video playback.

The Lenovo 4473 model stands out with its robust security features. It comes with a fingerprint reader and an integrated Trusted Platform Module (TPM) to provide an added layer of security for sensitive information. This focus on security makes it an excellent choice for businesses that prioritize data protection and compliance with various regulations.

The 4477 model is recognized for its exceptional battery life. With energy-efficient components and optimized power management technologies, users can expect extended productivity without the need for frequent charging. This model is perfect for users who need to work remotely or in environments where power sources are not readily available.

For those seeking a balance between versatility and performance, the Lenovo 4468 model is an appealing choice. This model supports a wide range of connectivity options, including USB-C, HDMI, and Ethernet ports, catering to various peripheral needs. Additionally, it typically features an ergonomic keyboard and a responsive touchpad, enhancing the user experience for long typing sessions.

Lastly, the Lenovo 4466 brings innovation in terms of display technology. With options for touchscreens and high-resolution displays, this model caters to creative professionals who require precise color accuracy and vivid graphics. It offers a solid performance for design tasks, video editing, and even gaming, making it a versatile option for different scenarios.

In summary, Lenovo’s models 4474, 4473, 4477, 4468, and 4466 are tailored to address specific user needs, whether it be portability, security, battery life, connectivity, or display technology. These ThinkPad series laptops continue to exemplify Lenovo's commitment to quality and innovation in the computing space.