Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For
instructionsonusingthediagnosticprograms,see“Diagnosticprogr ams”onpage106.
Youcanalsogetthelatestt echnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatar erequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Theseitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identicationofsoftwarepr oblemsources
•CongurationofBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgr adestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationpr ograms
RefertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputerforinformationabout
yourwarrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheThinkCentreSafetyandWarrantyGuidethatcomes
withyourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourhardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwar econgurationinformation
Usingotherservices
Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.
Chapter11.Gettinginformation,help,andservice111