AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive
Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto
aCDdrive.
Actions:
•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedt otheaudiosubsystem.
•IfyouareusingtheWindowsVistaortheWindows7operatingsystem,followtheactionfor“ACD
orDVDdoesnotwork”onpage93.
Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage93.
ACDorDVDdoesnotwork
Symptom:ACDorDVDdoesnotwork.
Actions:
•Verifythatthediscisinsertedcorrectly,withitslabelup.
•Makesurethatthediscyouareusingisclean.Toremovedustorngerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.
•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.
Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer
Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.
Action:MakesurethattheCDorDVDdriveisinthestartupsequencebefor etheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage76forinformationonviewingand
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.
Iftheseactionsdonotcorrecttheproblem,runthediagnosticprograms(see“Diagnosticprograms”on
page106forinstructions).Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,and
service”onpage109.
DVDproblemsSelectyoursymptomfromthefollowinglist:
•“BlackscreeninsteadofDVDvideo”onpage93
•“DVDmoviewillnotplay”onpage94
•“Noaudioorint ermittentaudiowhileplayingDVDmovie”onpage94
•“Playbackisverysloworchoppy”onpage94
•“Invaliddiscornodiscfoundmessage”onpage94
BlackscreeninsteadofDVDvideo
Symptom:BlackscreeninsteadofDVDvideo
Chapter10.Troubleshootinganddiagnostics93