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Lenovo B450 manual Getting help on the Web, Calling the customer support center

Models: B450

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Getting help on the Web -----------------------------------------------------------

Appendix A. Getting help and service

Getting help on the Web -----------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center ------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

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Lenovo B450 manual Getting help on the Web, Calling the customer support center

Contents

User Guide Lenovo B450First Edition July Copyright Lenovo Dear user Respective UsersExplanation of hard disk capacity Page Page Contents Notice on deleting data from Important safety information Important safety information„Read this first Important safety information UnpackDanger Working place Important safety informationDanger DangerOn using Important safety informationDanger DangerDo NOT wrap the power cord around the power adapter or other objects Important safety information Service and upgradesviii Chapter 1. Getting to know your computer b c dTop view Chapter 1. Getting to know your computer Chapter 1. Getting to know your computer Left-sideviewa b c d e f jackOptical drive Right-sideviewUSB ports Reads/Burns optical disksswitch wireless devicewireless devices on your computer Chapter 1. Getting to know your computerBottom view Battery latch - spring loaded Battery packChapter 1. Getting to know your computer Fan louversChapter 2. Learning the basics „Connect to the power„Read the manuals „Turn on the computer „Configure the operating systemChapter 2. Learning the basics Putting your computer into sleep state„Shutting down your computer Chapter 2. Learning the basicsStart menu Using AC adapter and battery „Checking battery status„Charging the battery „Removing the battery pack „Handling the battery Chapter 2. Learning the basics Using the touchpadTouchpad Click button„Numeric keypad Using the keyboard„Function key combinations Enter sleep mode Special keys and buttons Chapter 2. Learning the basicsOneKey Rescue System button Hard disk drive indicator System status indicatorsWireless communication indicator Chapter 2. Learning the basics„Attaching a security lock not supplied Securing your computerscreen in BIOS setup utility „Using passwords„Using memory cards not supplied Connecting external devices„Connecting a universal serial bus USB device „Inserting a memory card„Removing a memory card Chapter 3. Using the Internet Wired connectionChapter 3. Using the Internet „Software configuration„Hardware connection CableWi-Fi Wireless connectionChapter 3. Using the Internet „Using Wi-Fispecific models onlyEnabling wireless connection Software configurationOneKey Rescue System Chapter 4. OneKey Rescue System„Introduction Chapter 4. OneKey Rescue System Shut down your computer Frequently Asked Questions Chapter 5. TroubleshootingWhere are the recovery discs? Chapter 5. TroubleshootingWhere can I find warranty information? How can I install the device drivers?What can I do if the backup process fails? Troubleshooting Chapter 5. TroubleshootingDisplay problems A Password problem Chapter 5. TroubleshootingKeyboard problems Chapter 5. TroubleshootingSleep or hibernation problems Fn + InsertIf the computer does not return from sleep mode, it may have entered hibernation mode automatically because the battery is depleted. Check the power indicator Computer screen problems Chapter 5. TroubleshootingSound problems Chapter 5. TroubleshootingBattery problems A hard disk drive problemA startup problem Chapter 5. TroubleshootingOneKey Rescue System problems Other problemsDo not connect or disconnect any external device Replacing the battery Chapter 6. Upgrading and replacing devices„To replace the battery Chapter 6. Upgrading and replacing devices Replacing the hard disk drive Chapter 6. Upgrading and replacing devicesHandling a hard disk drive To replace the hard disk drive, do the following 5 Pull the tab in the direction shown by arrow 0Reinstall the compartment cover AReinstall the screws BReinstall the battery packChapter 6. Upgrading and replacing devices Replacing memory Chapter 6. Upgrading and replacing devices 6Press outwards on the latches on both edges of the socket at the same time, remove the SO-DIMM.Be sure to save the old SO-DIMMfor future use Page To remove the optical drive, do the following Removing the optical driveRemove the screw shown in the figure Gently pull the optical drive outSetup Poster Appendix A. Getting help and service Calling the customer support center Getting help on the WebThe following items are not covered Machine Type and Model Getting help around the world Lenovo warranty service telephone numbersAppendix B. Use and care information „Be careful about where and how you workCaring for your computer Appendix B. Use and care information „Notice of static-electricity„Carry your computer properly „Be gentle with your computer„Handle storage media and drives properly „For outdoor use„Data safety „Take care in setting passwords„Other important tips Memory module „Ergonomic information Accessibility and comfort„Questions about vision? „What if you are traveling?„General tips for maintenance MaintenanceUpdate device drivers and BIOS when needed „Cleaning the cover of your computer „Cleaning your computer keyboard „Cleaning your computer display „What this warranty covers Appendix C. Lenovo limited warrantyAppendix C. Lenovo limited warranty „How to obtain warranty serviceinformation.” „Replacement of a product or part „Use of personal information „Your additional responsibilities„What this warranty does not cover „Limitation of liability „Dispute resolution „European Economic Area EEA „Other rights„Lenovo Turkey address LENOVO TECHNOLOGY B.V. TURKIYE ISTANBUL SUBESIPosta Kodu Tel Fax Warranty information „Types of warranty service Appendix C. Lenovo limited warranty1 Customer Replaceable Unit “CRU” Service 2On-siteService Appendix C. Lenovo limited warranty3Courier or Depot Service 4Customer Carry-Inor Mail-InService5Product Exchange Service Appendix C. Lenovo limited warrantyAppendix D. Customer replaceable units CRUs Appendix D. Customer replaceable units CRUs Notices Appendix E. NoticesLenovo United States, Inc 1009 Think Place - Building One Morrisville, NCAppendix E. Notices „Export classification notice Wireless related information „Wireless interoperability„Usage environment and your health „Safety information related to Mobile Broadband 3Use of mobile devices on board aircraft is explicitly prohibited by many airlines companies, especially during take-offand landing. The built-inMobile Broadband module on your computer is a low-powerradio transceiver. When it is turned on, it intermittently receives and transmits radio frequency RF energy which could cause interference with the operation of the airplane communication or navigation system. Refer to rules or regulations of your airline company for Mobile Broadband use. Never enable Mobile Broadband feature on your computer unless you are explicitly permitted to do so „Federal Communications Commission FCC Statement Electronic emissions noticesResponsible party „German Class B Compliance Statement Deutschland Page „Lenovo Product Service Information „Japanese VCCI Class B StatementAppendix E. Notices „Korea Class B Türkiye EEE Yönetmeliğine Uygunluk Beyanı Turkish statement of complianceWEEE and recycling statements „General recycling statementEU WEEE statements Japan recycling statements „Disposing of a Lenovo Computer Components Notice for users in the U.S.A Notice on deleting data from your hard diskFormat your hard disk, using the software for initializing it Model Name Lenovo B450 Appendix F. Features and SpecificationsForm Factor SystemI/O Ports Appendix F. Features and SpecificationsUSB 2.0 x 4 ports RJ-45portTrademarks Index Index Interoperability Warranty informationIf your product is not working correctly LENOVODO NOT RETURN IT TO THE STORE New World. New Thinking.TM