Chapter 9. Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

Notice for users in U.S.A

If your product is not working correctly, DO NOT RETURN IT TO THE STORE.

For technical assistance, contact a Lenovo support specialist 24 hours a day by calling toll free 1-877-4 LENOVO (1-877-453-6686).

Additionally, you can find support information and updates on the Lenovo Web site located at http://www.lenovo.com/support.

Troubleshooting

To make sure that your computer has the features that are introduced in the following sections, consult the online help or the list shipped with your computer.

Battery and power problems

This topic contains instructions on troubleshooting battery and power problems.

Battery problems

Print these instructions now and keep it with your computer for reference later.

The battery pack cannot be fully charged in the standard charge time when the computer is powered off.

The battery pack might be over-discharged. Do the following:

1.Turn off the computer.

2.Make sure that the over-discharged battery pack is in the computer.

3.Connect the ac power adapter to the computer and let it charge.

If a quick charger is available, use it to charge the over-discharged battery pack.

If the battery pack cannot be fully charged in 24 hours, use a new battery pack.

Your computer shuts down before the battery status indicator shows empty, or your computer operates after the battery status indicator shows empty.

Discharge and recharge the battery pack.

The operating time for a fully charged battery pack is short.

Discharge and recharge the battery pack. If your battery operating time is still short, use a new battery pack.

The computer does not operate with a fully charged battery pack.

The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

© Copyright Lenovo 2012

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Lenovo B580, B480 manual Troubleshooting computer problems, Battery and power problems, Battery problems

B580, B480 specifications

The Lenovo B480 and B580 are part of Lenovo's Essential series, designed for home and business users seeking reliable performance combined with an affordable price point. These laptops offer a range of features and technologies that cater to everyday computing needs while ensuring efficiency and productivity.

The B480 and B580 are equipped with Intel’s third-generation Core processors, enabling smooth multitasking and enhanced performance for various applications. Users can opt for configurations ranging from the Intel Core i3 to the more powerful Core i5 processors, allowing for flexibility based on individual requirements.

One of the main features of the Lenovo B480 and B580 is their 14-inch and 15.6-inch displays, respectively. The displays provide vibrant visuals with a resolution of 1366 x 768, making them suitable for watching movies, browsing the web, and completing work tasks. The B580's larger screen size is particularly appealing for those who prefer a more spacious viewing experience.

Both laptops come with ample storage options, featuring traditional hard disk drives (HDD) with capacities of up to 1TB. This allows users to store a significant amount of data, including documents, multimedia files, and software applications. Furthermore, the inclusion of a DVD drive in both models enhances their versatility, allowing users to play and burn CDs and DVDs.

In terms of memory, the B480 and B580 typically support up to 8GB of DDR3 RAM, ensuring smooth performance when running multiple applications simultaneously. The systems also include integrated Intel HD Graphics, which provide adequate graphics performance for standard tasks, casual gaming, and media playback.

Connectivity options are generous with several USB ports, HDMI output, and Ethernet ports available on both models. The inclusion of Wi-Fi and Bluetooth allows for easy wireless connections to networks and peripherals, enhancing the overall user experience.

Additionally, Lenovo's proprietary software tools contribute to the functionality of the B480 and B580. Lenovo Solution Center and OneKey Recovery simplify system management and provide users with an easy way to back up their data.

In conclusion, the Lenovo B480 and B580 are reliable laptops equipped with essential features and technologies suitable for a wide range of users. With their balance of performance, storage options, and connectivity, these models offer great value for anyone looking for a dependable and affordable laptop.