Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.

Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc. For more specific information and links, go to http://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information, contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including readme files and help information systems, that comes with the operating system or application program.

ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. See “Diagnosing problems” on page 109 for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http://www.lenovo.com/support.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

Drivers and software

Diagnostic solutions

Product and service warranty

Product and parts details

User guides and manuals

Knowledge base and frequently asked questions

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

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Lenovo E130, E135 manual Getting help and service, Using diagnostic programs, Lenovo Support Web site, Calling Lenovo

E130, E135 specifications

The Lenovo E135 and E130 are compact, lightweight laptops designed primarily for the education market and small business professionals. Engineered with portability and performance in mind, both models balance functionality with affordability, making them ideal for users seeking reliable daily computing without the bulk of traditional laptops.

One of the standout features of the Lenovo E135 and E130 is their impressive battery life. Both models are equipped with energy-efficient processors that enable extended use on a single charge, an essential factor for users who are often on the go. The laptops are designed to last all day, with battery performance catering to the needs of students and professionals who may not always have access to a power outlet.

The E135 features an AMD processor, allowing for efficient multitasking and smooth operation of applications while maintaining lower power consumption. The E130, on the other hand, is powered by an Intel processor, which is noted for its reliability and efficiency in handling everyday tasks. Both models ensure seamless performance for activities such as web browsing, document creation, and media consumption.

Display quality is another highlight of these models. The 11.6-inch display offers vibrant visuals and comfortable viewing angles, enhancing the user experience whether for work or leisure activities. The anti-glare technology helps reduce eye strain during prolonged use, ensuring that users can engage with their devices comfortably.

In terms of build quality, both the E135 and E130 boast a durable design that can withstand the rigors of daily use, an essential feature for students or field professionals. The keyboards are ergonomically designed for comfortable typing, while the touchpads provide responsive navigation, making daily tasks more efficient.

Connectivity options are plentiful; users can expect multiple USB ports, HDMI output, and integrated Wi-Fi, ensuring that the laptops can easily connect to various peripherals and networks. This versatility is crucial for those who work in diverse environments or need to connect their laptops to external displays.

In summary, the Lenovo E135 and E130 are excellent choices for individuals looking for compact, efficient, and budget-friendly laptops. With their solid performance, long battery life, and user-friendly features, these models meet the demands of students and professionals alike, making them reliable companions for everyday computing tasks.