Chapter 9. Troubleshooting computer problems

This chapter provides information on what to do if you experience a problem with your computer.

This chapter contains the following topics:

•“Diagnosing problems” on page 109

•“Troubleshooting” on page 109

Diagnosing problems

If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them.

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

If your computer is installed with the Windows 7 operating system, when you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the hard disk drive to the factory default state. For more information, see “Creating and using a recovery media” on page 51.

To run the Lenovo Solution Center program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 12.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. When you experience a problem, refer to the corresponding sections in this topic to try to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep it with your computer for reference later.

If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following:

1.Press and hold the power button until the computer turns off. After the computer is turned off, restart by pressing the power button. If the computer does not turn on, continue with step 2.

Note: Do not remove the battery and the ac power adapter to reset the computer.

© Copyright Lenovo 2012

109

Page 124 Page 126
Page 125
Image 125
Lenovo E135, E130 manual Troubleshooting computer problems, Diagnosing problems, Computer stops responding, 109
Page 124 Page 126

E130, E135 specifications

The Lenovo E135 and E130 are compact, lightweight laptops designed primarily for the education market and small business professionals. Engineered with portability and performance in mind, both models balance functionality with affordability, making them ideal for users seeking reliable daily computing without the bulk of traditional laptops.

One of the standout features of the Lenovo E135 and E130 is their impressive battery life. Both models are equipped with energy-efficient processors that enable extended use on a single charge, an essential factor for users who are often on the go. The laptops are designed to last all day, with battery performance catering to the needs of students and professionals who may not always have access to a power outlet.

The E135 features an AMD processor, allowing for efficient multitasking and smooth operation of applications while maintaining lower power consumption. The E130, on the other hand, is powered by an Intel processor, which is noted for its reliability and efficiency in handling everyday tasks. Both models ensure seamless performance for activities such as web browsing, document creation, and media consumption.

Display quality is another highlight of these models. The 11.6-inch display offers vibrant visuals and comfortable viewing angles, enhancing the user experience whether for work or leisure activities. The anti-glare technology helps reduce eye strain during prolonged use, ensuring that users can engage with their devices comfortably.

In terms of build quality, both the E135 and E130 boast a durable design that can withstand the rigors of daily use, an essential feature for students or field professionals. The keyboards are ergonomically designed for comfortable typing, while the touchpads provide responsive navigation, making daily tasks more efficient.

Connectivity options are plentiful; users can expect multiple USB ports, HDMI output, and integrated Wi-Fi, ensuring that the laptops can easily connect to various peripherals and networks. This versatility is crucial for those who work in diverse environments or need to connect their laptops to external displays.

In summary, the Lenovo E135 and E130 are excellent choices for individuals looking for compact, efficient, and budget-friendly laptops. With their solid performance, long battery life, and user-friendly features, these models meet the demands of students and professionals alike, making them reliable companions for everyday computing tasks.
Top Page Image Contents