Getting help around the world | Lenovo G455, G555 manual

Appendix A. Getting help and service

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world ------------------------------------------------------------------------------

If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://consumersupport.lenovo.com.

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Lenovo G455, G555 manual Getting help around the world, Appendix A. Getting help and service

Contents

Lenovo G455/G555 First Edition January Copyright Lenovo Respective Users Dear user Explanation of hard disk capacity Contents „ Read this first Important safety informationUnpack Working place On using Important safety information Service and upgrades „ Lenovo G555 Getting to know your computer Getting to know your computer „ Lenovo G455 Specific models only Power buttonModels only Computer display Touchpad Fan louvers Kensington slotRJ-45 port VGA port Optical drive Right-side view „ Lenovo G555 „ Lenovo G455 SpeakersMicrophone jack Headphone jack Bottom view Battery latch manual Battery pack Memory/Wireless „ Configure the operating system „ Connect to the powerLearning the basics „ Read the manuals „ Shutting down your computer Learning the basicsPutting your computer into sleep state „ Checking battery status Using AC adapter and battery„ Charging the battery „ Removing the battery pack Left click button „ Handling the battery „ Numeric keypad G455G555 „ Function key combinations OneKey Rescue System button a „ OneKey Rescue System button System status indicators „ Using passwords „ Using VeriFace„ Attaching a security lock not supplied Utility „ Connecting a universal serial bus USB device „ Using memory cards not suppliedInserting a memory card Removing a memory card Enabling Bluetooth communications Pairing with a Bluetooth enabled deviceTo send files from the computer to the paired device „ Software configuration Using the computer networkWireless network technology connect without wiring „ Hardware connection Using the computer network „ Using Wi-Fi/WiMax specific models onlyEnabling wireless connection Hardware connection Wi-Fi/WiMax network OneKey Rescue System OneKey Rescue System„ Introduction Frequently asked questions Troubleshooting Troubleshooting What can I do if the backup process fails?When do I need to restore the system to the factory status? Display problems Password problemKeyboard problems Computer screen problems Troubleshooting Sleep or hibernation problems Battery problems Troubleshooting Sound problemsHard disk drive problem Startup problem Your computer does not respond Troubleshooting Other problems Upgrading and replacing devices „ To replace the battery Handling a hard disk drive Upgrading and replacing devices Upgrading and replacing devices 111 Upgrading and replacing devices Removing the optical drive Upgrading and replacing devices Getting help on the Web Appendix A. Getting help and service Getting help around the world Appendix A. Getting help and service Warranty Service Telephone Numbers „ Be careful about where and how you work Appendix B. Use and care information„ Notice of static-electricity „ Carry your computer properly „ Be gentle with your computer„ For outdoor use „ Handle storage media and drives properly „ Data safety „ Take care in setting passwords„ Other important tips „ Ergonomic information Accessibility and comfort„ What if you are traveling? „ Questions about vision? „ General tips for maintenance „ Cleaning the cover of your computer „ Cleaning your computer keyboard„ Cleaning your computer display „ What this warranty covers Appendix C. Lenovo limited warranty„ How to obtain warranty service „ What your service provider will do to correct problems Appendix C. Lenovo limited warranty „ Replacement of a product or part„ Your additional responsibilities Information „ What this warranty does not cover „ Use of personal information„ Limitation of liability „ Dispute resolution „ Other rights„ European Economic Area EEA Lenovo Technology B.V. Turkiye Istanbul Subesi „ Lenovo Turkey address Customer Replaceable Unit CRU Service On-site Service „ Types of warranty serviceCourier or Depot Service Customer Carry-In or Mail-In Service Appendix C. Lenovo limited warranty Product Exchange Service Appendix D. Customer replaceable units CRUs Appendix E. Notices Appendix E. Notices „ Export classification notice Windows XP WindowsWindows Vista „ Wireless interoperability Wireless related information „ Usage environment and your health „ Safety information related to Mobile Broadband „ Federal Communications Commission FCC Statement Electronic emissions notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ German Class B Compliance Statement „ European Union Compliance Statement Class B Compliance „ Korea Class B „ Japan Compliance Statement for Power line HarmonicsWeee and recycling statements „ General recycling statement „ Disposing of a Lenovo Computer Components EU Weee statements Appendix E. Notices Appendix F. Lenovo regulatory notice Factory preinstalled Wireless LAN/WiMAX moduleLenovo regulatory notice „ Read first regulatory information Appendix F. Lenovo regulatory notice II. Preinstalled integrated Bluetooth module II Preinstalled integrated Bluetooth module Factory preinstalled Wireless LAN modules„ Canada Industry Canada IC IC Certification number II Module Bluetooth intégré préinstallé Modules de réseaux local sans fil pré-installé à l’usineIV Exposure of humans to RF fields RSS-102 Numéro d’homologation IC Federal Communications Commission FCC Statement „ Electronic emission notices „ Europe EU Declaration of Conformity Tested To Comply With FCC Standards Appendix F. Lenovo regulatory notice Appendix F. Lenovo regulatory notice For model BCM94313HMG2L For model AR5B95 For model BCM943225HM For model BCM92046MDGEN Declaration of Conformity Restriction de bande de fréquence de l’Union Européenne EU Frequency band restriction Περιορισμός ζώνης συχνοτήτων ΕΕ Begränsning för EU-frekvensband Takmarkanir ESB á tíðnisviði Restrizzjoni fuq il-faxxa tal-frekwenza ta’ l-UE „ Notice for users in Pakistan „ Notice for users in Ukraine„ Notice for users in Morocco For model BCM943225HM „ Notice for users in in Croatia For model BCM94313HMG2L For model AR5B93 For model AR5B95 For model BCM92046MDGEN BCM94313HMG2L „ Notice for users in Brazil „ Notice for users in Saudi Arabia For model AR5B95 For model AR5B93 For model BCM943225HM For model BCM92046MDGEN „ Notice for users in UAE „ Notice for users in Indonesia „ Notice for users in India „ Notice for users in the Philippines „ Notice for users in Malaysia For model BCM94313HMG2L For model AR5B95 „ Notice for users in Singapore „ Notice for users in Taiwan „ Notice for users in Thailand 100 BCM94313HMG2L, AR5B95, AR5B93, BCM943225HM, BCM92046MDGEN „ Notice for users in South Africa Appendix G. Features and specifications Trademarks 105 Index 106 Do not Return IT to the Store New World. New Thinking.TM