Important service information
vThe MTM portion of the machine label is the
vThe PEW record is the
veSupport will show both the CTO and CMV machine type models (Example:
vThe HMM will have the
General Announce Variant (GAV)
This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM portion of the machine label is a
FRU identification for CTO, CMV, and GAV products
There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM.
Using PEW
vPEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
vRemember, All CTO and CMV products are loaded in PEW under the
vPEW can be accessed at the following Web site:
Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION.
Introduction 5