Appendix A

Troubleshooting A
This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using
the Wireless Broadband router and some possible solutions to them. If you follow the
suggested steps and the Wireless Broadband router still does not function properly,
contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the Wireless Broadband router to configure it.
Solution 1: Check the following:
• The Wireless Broadband router is properly installed, LAN con-
nections are OK, and it is powered ON.
• Ensure that your PC and the Wireless Broadband router are on
the same network segment. (If you don't have a broadband
router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the Wireless Broadband router's default IP
Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the Wireless Broadband router.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following trouble-
shooting steps.
• Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
• If the PCs are configured correctly, but still not working, check
the Wireless Broadband router. Ensure that it is connected and
ON. Connect to it and check its settings. (If you can't connect to
it, check the LAN and power connections.)
• If the Wireless Broadband router is configured correctly, check