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Lexmark 28D0100, CS410, CS410DTN Solving home screen applications problems

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Paper jam message remains after jam is cleared

Action Yes No

aDo either of the following:

•For touch‑screen printer models, touch or Done.

•For non‑touch‑screen printer models, select Next > > Clear

the jam, press OK > .

bFollow the instructions on the printer display.

Does the paper jam message remain?

Contact customer

support.

The problem is solved.

Solving home screen applications problems

An application error has occurred

Action Yes No

Step 1

Check the system log for relevant details.

aOpen a Web browser, and then type the printer IP address in the

address field.

If you do not know the IP address of the printer, then you can:

•View the IP address on the printer home screen.

•Print a network setup page or the menu settings pages, and then

locate the IP address in the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by

periods, such as 123.123.123.123.

bClick Settings > Apps > Apps Management > System tab > Log.

cFrom the Filter menu, select an application status.

dFrom the Application menu, select an application, and then click

Submit.

Does an error message appear in the log?

Go to step 2. Contact customer

support.

Step 2

Resolve the error.

Is the application working now?

The problem is solved. Contact customer

support.

Troubleshooting 171

Contents

Main Contents Loading paper and specialty media............................................................34 Paper and specialty media guide................................................................45 Understanding the printer menus..............................................................62 Saving money and the environment.........................................................104 Page Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the printer Printer configurations Using the printer control panel Learning about the printer 13 31 24 5 Learning about the printer 14 Understanding the colors of the Sleep button and indicator lights Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. Page Additional printer setup Installing internal options Available internal options Accessing the controller board Page Installing a memory card Page Installing an optional card 4 5 Installing hardware options Order of installation Installing optional trays Page Setting up the printer software Installing the printer software Updating available options in the printer driver For Windows users For Macintosh users Attaching cables Networking Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet network Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Connecting the printer to a wireless network using Wi-Fi Protected Setup Connecting the printer to a wireless network using the Embedded Web Server Verifying printer setup Printing a menu settings page Printing a network setup page Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Loading the 250 and 550sheet tray 1 2 Page Loading the 650sheet duo tray Loading the multipurpose feeder 1 Page 5 6 Loading the manual feeder Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Assigning a custom paper type Page Paper and specialty media guide Using specialty media ABC ABC Tips on using letterhead ABC ABC Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Paper guidelines Paper characteristics Weight Curl Smoothness Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Supported paper sizes Page Page Supported paper types and weights Printing Printing a document Printing a document Printing in black and white Adjusting toner darkness Using Max Speed and Max Yield Printing from a flash drive or mobile device Printing from a flash drive 3 Supported flash drives and file types Printing confidential and other held jobs Storing print jobs in the printer Printing confidential and other held jobs Printing information pages Printing a font sample list Printing a directory list Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer For Windows users For Macintosh users Understanding the printer menus Understanding the printer menus 62 Menus list Note: Some menus are available only in select printer models. Supplies menu Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Page Paper Weight menu Page Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Network/Ports menu Understanding the printer menus 74 Active NIC menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. Reports menu Network Card menu Understanding the printer menus 76 TCP/IP menu IPv6 menu Understanding the printer menus 77 To access the menu, navigate to any of the following: Wireless menu Understanding the printer menus 78 AppleTalk menu Understanding the printer menus 79 Standard USB menu SMTP Setup menu Security menu Confidential Print menu Understanding the printer menus 82 Erase Temporary Data Files menu Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Setup menu Flash Drive menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu HTML menu Understanding the printer menus 102 Image menu Help menu Page Saving money and the environment Saving paper and toner Using recycled paper Conserving supplies Saving energy Using EcoMode 2 Reducing printer noise Adjusting Sleep mode Using Hibernate mode Setting Hibernate Timeout Using Schedule Power Modes Adjusting the brightness of the printer display Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Securing the printer Using the security lock feature Statement of Volatility Erasing volatile memory Erasing nonvolatile memory 1 2 3 4 Maintaining the printer Cleaning the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel Checking the status of parts and supplies from the Embedded Web Server Estimated number of remaining pages Ordering supplies Using genuine Lexmark parts and supplies Ordering toner cartridges Ordering imaging kits Ordering a waste toner bottle Storing supplies Replacing supplies Replacing the waste toner bottle Page Page Replacing a black and color imaging kit Page Page Page Page Page Page Page Replacing toner cartridges Page Replacing a developer unit Page Page Page Page Page Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator information Setting up Remote Operator Panel Checking the printer status Viewing reports Configuring supply notifications from the Embedded Web Server Modifying confidential print settings Copying printer settings to other printers Restoring factory default settings Page Clearing jams Avoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Clearing jams 143 [x]page jam, clear standard bin. 1 Note: Make sure all paper fragments are removed. [x]-page jam, open front door to clear fuser. [x]-page jam, open front door. [x]page jam, open front door to clear duplex. Page [x]page jam, open tray [x]. [x]page jam, clear manual feeder. [x]page jam, clear multipurpose feeder Page Page Troubleshooting Understanding the printer messages Adjusting color Change [paper source] to [custom type name] Change [paper source] to [custom string] Page Complex page, some data may not have printed [39] Configuration change, some held jobs were not restored [57] Defective flash detected [51] Error reading USB drive. Remove USB. Error reading USB hub. Remove hub. Incorrect paper size, open [paper source] [34] Insert Tray [x] Insufficient memory for Flash Memory Defragment operation [37] Insufficient memory, some Held Jobs were deleted [37] Insufficient memory to collate job [37] Insufficient memory, some held jobs will not be restored [37] Load [paper source] with [custom type name] Load [paper source] with [custom string] Load [paper source] with [paper size] Load [paper source] with [paper type] [paper size] Load Manual Feeder with [custom string] Load Manual Feeder with [custom type name] Load Manual Feeder with [paper size] Load Manual Feeder with [paper type] [paper size] Maintenance kit low [80.xy] Maintenance kit nearly low [80.xy] Maintenance kit very low, [x] estimated pages remain [80.xy] Memory full [38] Network [x] software error [54] Not enough free space in flash memory for resources [52] Non-Lexmark [color] [supply type], see User's Guide [33.xy] PPDS font error [50] Reinstall missing or unresponsive [color] cartridge [31.xy] Reinstall missing or unresponsive [type] imaging kit [31.xy] Reload printed pages in Tray [x] Remove packaging material, [area name] Remove paper from standard output bin Replace [color] cartridge, printer region mismatch [42.xy] Replace [type] imaging kit, 0 estimated pages remain [84.xy] Replace defective [color] cartridge [31.xy] Replace defective [type] imaging kit [31.xy] Page Some held jobs were not restored Standard network software error [54] Standard USB port disabled [56] Supply needed to complete job Too many flash options installed [58] Too many trays attached [58] Unformatted flash detected [53] Waste toner bottle nearly full [82.xy] Weblink server not set up. Contact system administrator. Solving printer problems Basic printer problems The printer is not responding Page Printer display is blank Hardware and internal option problems Cannot detect memory card a b Cannot detect internal option a b c a Tray problems Paper feed problems Jammed pages are not reprinted Paper frequently jams Paper jam message remains after jam is cleared Solving home screen applications problems An application error has occurred Solving print problems Printing problems Incorrect characters print a Job prints from the wrong tray or on the wrong paper Large jobs do not collate a Printing slows down Notes: Print jobs do not print a Print job takes longer than expected a b a Repeating defects appear on prints Troubleshooting 176 Size/Type menu. 2 Unexpected page breaks occur Print quality problems Characters have jagged or uneven edges Clipped pages or images a Gray background on prints Horizontal voids appear on prints Incorrect margins on prints a Paper curl a Print is too dark a Print is too light a Print irregularities Printer is printing blank pages a 1 2 3 Printer is printing solid black pages Shadow images appear on prints Skewed print a Streaked horizontal lines appear on prints a Streaked vertical lines appear on prints a Transparency print quality is poor a Toner fog or background shading appears on prints Toner rubs off ABC DEF Vertical voids appear on prints a Uneven print density Color quality problems FAQ about color printing 1 2 Page Prints on color transparencies appear dark when projected The color of the print does not match the color of the original file Troubleshooting 198 a a b Embedded Web Server does not open a b c Page Contacting customer support Notices Product information Edition notice GOVERNMENT END USERS Trademarks Federal Communications Commission (FCC) compliance information statement Licensing notices Noise emission levels Page Page Power consumption Notices 206 Product power consumption Sleep Mode Off mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada VCCI European Community (EC) directives conformity Regulatory notices for wireless products Modular component notice Exposure to radio frequency radiation Industry Canada (Canada) Notice to users in the European Union Notices 210 Patent acknowledgment Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Page Index Numerics Symbols A B D E F G H J L M N O P Page Q R S T U V W X