Paper feed problems

Jammed pages are not reprinted

Action Yes No
aTurn on jam recovery.
1From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2Select On or Auto.
3Depending on your printer model, press or touch Submit.
bResend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact customer
support.

Paper frequently jams

Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of the
paper.
•Make sure the paper is below the maximum paper fill indicator.
•Check if you are printing on a recommended paper size and type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is solved.
Step 3
aReview the tips on avoiding jams. For more information, see “Avoiding
jams” on page 141.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support.
The problem is solved.
Troubleshooting 170