Lexmark 34S0400, 34S5048, 34S5165, 420

Contacting Custome r Support

When you call Customer Support, describe the problem you ar e experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. F or more information, see the label on the inside top

front cover of the printer. The serial number is also liste d on the menu settings page.

In the U.S. or Canada, call 1‑800‑539‑6275. For other countries or regio ns, visit the Lexmark Web site at

http://support.lexmark.com.

Troubleshooting

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Contents

Main Contents Understanding printer menus....................................................................56 Page Safety information Page Learning about the printer Thank you for choosing this printer! Finding information about the printer ? Selecting a location for the prin ter Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Page Page Configured models Using the standard exit bin and paper stop Page Additional printer setup Installing internal options Available internal optio ns Accessing the system board to install internal options Installing a memory card Page Page Installing a flash memory or firmware card Installing hardware options Installing a 250 or 550sheet drawer Page Page Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer s oftware Installing printer software Updating available options in the printer driver For Windows users For Macintosh users Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers Saving energy Using EcoMode 2 3 Reducing printer noise Adjusting Power Saver Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Loading paper and specialty media Setting the paper si ze and type Configuring Univers al paper settings Specify a unit of measure Specify the paper height and w idth Loading trays Page Page Page Using the multipurpose feeder Page Page Page Page 5 6 Paper tray capacities Linking and unlinking trays Linking trays Unlinking trays Creating a custom name for a paper type Assigning a custom paper type name to a tray Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Storing paper Supported paper siz es, types, and weights Paper types and weights supported by the printer Paper sizes supported by the printer Paper and specialty media guidelines Printing Printing a document Printing a document Printing specialty docu ments Tips on using letterhead Printing Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer For Windows users For Macintosh users Understanding printer menus Menus list Paper menu Default Source menu Size/Type menu Configure MP menu Paper Texture menu Paper Weight menu Page Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Network/Ports menu Network menu USB menu Page Parallel menu Page Settings menu General Settings menu Setup menu Finishing menu Quality menu Utilities menu PostScript menu PCL Emul menu Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Replacing supplie s Replacing the toner cartridge 1 2 Replacing the photoconductor kit Page Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced netwo rking and administrator information Using the Embedded Web Server Checking the virtual display Checking the device status Viewing reports Setting up email alerts Configuring supply notifications Copying printer sett ings to other printers Restoring the factory default settings Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Identifying jams in the paper path Understanding jam messages and locations Jam message numbers and how to access each jam 200 paper jam Page 201 paper jam 202 paper jam 231 paper jam Page 233 paper jam 234 paper jam Page 251 paper jam Page Troubleshooting Understanding printer messages Close door Load <input src> with <custom type name> Load <input src> with <custom string> Load manual feeder with <custom type name> Load manual feeder with <custom string> Load manual feeder with <size> Remove paper from standard output bin 30.yy Invalid refill, change cartridge 32.yy Replace unsupported cartridge 34 Short paper 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 39 Complex page, some data may not have printed 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software error 56 Standard parallel port disabled 58 Too many flash options installed 58 Too many trays attached 59 Incompatible tray <x> 84 PC Kit life warning Solving basic printer problems Printer control panel disp lay is blank or displays only diamonds Solving printing problems Jobs do not print MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. C HECK TO SEE IF THE STANDARD EXIT BIN IS CHANGE THE PAGE PROTECT SETTING TO OFF 2 3 4 5 6 Job prints from the wrong tray or on the wrong paper Incorrect characters print Tray linking does not work L Solving option problems Option does not operate correctly or quits after it is installed R ESET THE C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER C HECK THE T HE PAPER ABSORBED MOISTURE DUE TO HIGH Paper jam message remains after jam is cleared Page that jammed does not reprint after you clear the jam Solving print quality problems Isolating print quality problems Page Gray background Ghost images T HE PHOTOCONDUCTOR KIT IS Incorrect margins C HECK THE C HECK THE P APER S IZE C HECK THE P AGE SIZE Paper curl Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 THE TONER IS LOW Page Toner specks Replace the toner cartridge. T HERE IS TONER IN THE PAPER Contact Customer Support. Transparency print quality is poor CHECK THE TRANSPARENCIES MAKE SURE THE PAPER PATH IS CLEAR T HERE MAY BE EXCESS TONER IN THE PAPER Streaked vertical lines T HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC T HE TONER CARTRIDGE IS MAKE SURE THE PAPER PATH IS CLEAR T HERE MAY BE EXCESS TONER IN THE PAPER Solid black or white streaks appear on transparencies or paper MAKE SURE THE FILL PATTERN IS CORRECT C HECK THE PAPER Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Page Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Laser advisory label Power consumption Product power consumption Power Saver Off mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Notice to users in the European Union Page Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a Page 16 17 18 19 ADOBE SYSTEMS INCORPORATED NOTICE Index Numerics A C D G I J L M Page Q R S T U