7 Troubleshooting

Online customer support

Customer support is available on the Lexmark Web site at www.lexmark.com.

Calling for service

When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. See the label on the printer for this information.

The serial number is also listed on the menu settings page. For more information, see Printing the menu settings page

on page 26.

Note: For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). See the Lexmark Web site at www.lexmark.com for the numbers for other countries/regions. When calling for service, call from the location of the printer.

Checking an unresponsive printer

If your printer is not responding, first make sure:

The power cord is plugged into the printer and a properly grounded electrical outlet.

The electrical outlet is not turned off by any switch or breaker.

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

Other electrical equipment plugged into the outlet is working.

The printer is turned on.

The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer off and back on. This often fixes the problem.

Troubleshooting

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Lexmark E352DN manual Troubleshooting, Online customer support Calling for service, Checking an unresponsive printer

E352DN specifications

The Lexmark E352DN is a monochrome laser printer designed for small to medium-sized businesses seeking efficiency and performance without breaking the bank. Known for its reliability and quality, this printer delivers professional-grade prints with impressive speeds and excellent output quality.

One of the standout features of the E352DN is its fast print speed, which can reach up to 33 pages per minute (ppm). This efficiency is essential for busy work environments where time is of the essence. Additionally, the first page out time is quick, typically around 6.5 seconds, enabling users to get their documents printed promptly.

The E352DN boasts a resolution of up to 1200 x 1200 dots per inch (dpi), ensuring sharp text and crisp graphics. This high-quality output is vital for producing documents that leave a lasting impression, whether they are reports, presentations, or marketing materials.

With a monthly duty cycle of up to 50,000 pages, the E352DN is built to handle demanding workloads. It is equipped with a robust paper handling capability, featuring a 250-sheet input tray and a 100-sheet output bin. For users requiring more capacity, an additional 550-sheet tray can be added, making the printer flexible for different printing needs.

The E352DN also includes automatic duplex printing, which not only saves on paper costs but is also environmentally friendly. This feature allows users to print on both sides of a sheet automatically, contributing to reduced waste.

Connectivity options are another strong point of the Lexmark E352DN. It supports USB 2.0 and Ethernet, enabling shared access among multiple users in an office setting. Furthermore, the printer is compatible with various operating systems, including Windows, Mac, and Linux, ensuring broad usability across different platforms.

In terms of security, the E352DN offers features that safeguard sensitive information, including secure print functionality. This capability requires users to enter a PIN code at the printer before their documents are released, making it ideal for organizations handling confidential material.

Overall, the Lexmark E352DN combines speed, quality, and advanced features, making it a solid choice for businesses looking to enhance their printing capabilities. With its user-friendly design and robust performance, it stands out in the competitive landscape of monochrome laser printers.