Troubleshooting

Solving service message issues

Problem

Solution

Service messages

A service message indicates printer failure that may require service.

 

Turn the printer off, wait about 10 seconds, and then turn the printer on.

 

If the error recurs, write down the error number, the problem, and a

 

detailed description. Call for service.

 

 

Solving paper feed problems

Symptom

Cause

 

Solution

 

Paper frequently jams.

You are using print media that

Try the following:

 

 

does not meet the printer

 

• Flex the paper stack.

 

 

specifications.

 

 

 

 

• Turn the print media over.

 

 

 

 

 

 

 

 

Check the following:

 

 

 

 

• Drawer is properly installed.

 

 

 

 

• Print media is loaded correctly.

 

 

 

 

• Print media is not damaged.

 

 

 

 

• Print media meets printer specifications.

 

 

 

 

• Guides are positioned correctly for the print media size

 

 

 

selected.

 

 

 

 

Use recommended print media.

 

 

 

 

See the Card Stock & Label Guide available on the

 

 

 

Lexmark Web site at www.lexmark.com for detailed

 

 

 

specifications.

 

 

 

 

For information that can help prevent jams from

 

 

 

occurring, see Avoiding jams on page 17.

 

 

 

 

 

You have loaded too much print

Make sure the stack of print media does not exceed the

 

media.

 

maximum paper fill indicators on the 250-sheet tray and /

 

 

 

or the 550-sheet drawer.

 

 

 

 

 

Guides in the selected tray are not

Move the tray guides to the correct position for the loaded

 

set to the appropriate position for

print media size.

 

 

the loaded print media size.

 

 

 

 

 

 

 

The paper has absorbed moisture

• Load paper from a fresh package.

 

 

due to high humidity.

 

• Store paper in its original wrapper until you load it.

 

 

 

For more information, see Storing print media on

 

 

 

page 16.

 

 

 

 

 

 

The Paper Jam

You have not pressed

or have

Clear the entire paper path, and then press

. For more

message remains after

not cleared the entire paper path.

information, see Clearing a jam on page 44.

 

you remove the jammed

 

 

 

 

paper.

 

 

 

 

 

 

 

 

The page that jammed

Jam Recovery in the Setup menu

Set Jam Recovery to Auto or On.

 

does not reprint after you

is set to Off.

 

For more information, see the Menus and Messages

clear the jam.

 

 

 

 

Guide.

 

 

 

 

 

 

 

 

Blank pages feed into

The tray in use has an incorrect

Load the correct print media type for your print job, or

the output bin.

print media type loaded in it.

change the Paper Type to match the loaded print media

 

 

 

type.

 

 

 

 

For more information, see the Menus and Messages

 

 

 

Guide.

 

 

 

 

 

 

Solving service message issues

54

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Lexmark E352DN manual Solving service message issues, Solving paper feed problems, Problem Solution

E352DN specifications

The Lexmark E352DN is a monochrome laser printer designed for small to medium-sized businesses seeking efficiency and performance without breaking the bank. Known for its reliability and quality, this printer delivers professional-grade prints with impressive speeds and excellent output quality.

One of the standout features of the E352DN is its fast print speed, which can reach up to 33 pages per minute (ppm). This efficiency is essential for busy work environments where time is of the essence. Additionally, the first page out time is quick, typically around 6.5 seconds, enabling users to get their documents printed promptly.

The E352DN boasts a resolution of up to 1200 x 1200 dots per inch (dpi), ensuring sharp text and crisp graphics. This high-quality output is vital for producing documents that leave a lasting impression, whether they are reports, presentations, or marketing materials.

With a monthly duty cycle of up to 50,000 pages, the E352DN is built to handle demanding workloads. It is equipped with a robust paper handling capability, featuring a 250-sheet input tray and a 100-sheet output bin. For users requiring more capacity, an additional 550-sheet tray can be added, making the printer flexible for different printing needs.

The E352DN also includes automatic duplex printing, which not only saves on paper costs but is also environmentally friendly. This feature allows users to print on both sides of a sheet automatically, contributing to reduced waste.

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Overall, the Lexmark E352DN combines speed, quality, and advanced features, making it a solid choice for businesses looking to enhance their printing capabilities. With its user-friendly design and robust performance, it stands out in the competitive landscape of monochrome laser printers.