Troubleshooting | 14 |
Troubleshooting
Scan to Network troubleshooting
The application icon is missing from the home screen
For the application to work, at least one valid destination must be enabled. If no valid destinations are available, then the application icon will disappear from the home screen.
To display the application icon when no destinations are available:
1From the application configuration settings, under Home Screen Button, select Always show button under Display Option.
2Click Apply.
An application error has occurred
Try one or more of the following:
CHECK THE SYSTEM LOG
1Obtain the scanner IP address:
•From the scanner home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the scanner IP address in the address field. The Embedded Web Server appears.
3From the navigation menu on the left, click Settings > Apps > Apps Management.
4Click the System tab > Log.
5From the Filter menu, select an application status.
6From the application menu, select an application, and then click Submit.
ADJUST THE SCAN SETTINGS
In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from the Scan Color menu.
CONTACT YOUR SOLUTIONS PROVIDER
If you still cannot isolate the problem, then contact your solutions provider for additional help.
