Troubleshooting
Troubleshooting
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23
Troubleshooting
From the list of printing problems in the left margin, select a
category that describes your printing problems, and then read
the category for the solution.
When your printer has a problem, first make sure that:
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The power supply is plugged into the printer and a properly
grounded electrical outlet.
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The printer is turned On.
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The parallel or USB cable is securely attached to both the
computer and the printer.
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If you are using a parallel cable, it is an IEEE 1284-compliant
cable that supports bidirectional printing.
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Bidirectional communications is enabled in your printer
software if you are using Windows with a parallel cable:
1From th e printe r’s Control Program, click the
Options tab.
2Make sure Disable Printer to PC
Communications is not selected.

Printer prints slowly or doesn’t print

Your printer and your computer may not be able to
communicate properly. The following events also indicate two-
way communications problems:
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A message displays on your computer screen indicating your
printer cannot establish bidirectional communications with
your computer.
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Print cartridge ink level indicators are shaded.
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Printer prints
slowly or doesn’t
print, see
page23.
Paper misfeeds
or jams, see
page26.
Document prints
with mistakes or
poor quality, see
page27.
Problems with
transparencies
photos, or
envelopes see
page29.
Error messages
and flashing
lights, see
page30.