Troubleshooting (Cont.)

Commercial Mode Check / FTG Operation Troubleshooting

Commercial Mode Check

Use this flowchart to determine whether the TV is currently in Commercial Mode.

Press POWER on

Installer Remote.

TV turned

No

ON?

 

Yes

 

Leave the TV set ON,

and press MENU on the

Installer Remote.

Function

No

Menu

 

on display?

 

Yes

 

TV is in

Commercial Mode.

TV

connected No to AC

Power?

Yes

Bad

TV

Press MENU repeatedly

as if to access the

Installer Menu.

Plug into AC

Power outlet.

On-screen

menu display No no longer

toggles?

Yes

TV is in

Commercial Mode.

TV is not in Commercial

Mode. Call Technical Support for assistance.

FTG Operation Troubleshooting

The following table provides troubleshooting information for when the EBL is configured in the FTG Mode of operation.

Symptom

Possible Cause(s)

Solution(s)

 

 

 

Communication Error

Cable(s) not connected.

Check and connect communication cables.

(“Communications

 

 

TV not powered.

Check/connect the TV power cord.

Timeout”)

 

 

TV not turned ON.

TV needs to be turned ON (default setting of Installer Menu

 

 

 

item 118 POWER SAVINGS).

 

 

 

 

Wrong COM

In the FTG Device Configuration Application, select the

 

(communication) port.

correct COM port for the cable being used.

 

 

 

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LG Electronics 26LT670H, 55LS675H Commercial Mode Check / FTG Operation Troubleshooting, Symptom Possible Causes Solutions

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