REFERENCE

PAGE 43

BeforeCallingServicePersonnel

Symptoms and Correction

Check the following guide for the possible cause of a problem before contacting service.

Symptom

 

Cause

 

Correction

 

 

 

 

No power.

The power cord is disconnected.

• Plug the power cord into the wall outlet

 

 

 

 

securely.

 

 

 

 

The power is on, but

No disc is inserted.

• Insert a disc. (Check that the DVD or,

the DVD player does

 

 

 

audio CD indicator in the DVD display is

not work.

 

 

 

lit.)

 

 

 

 

No picture.

The TV is not set to receive DVD signal

• Select the appropriate video input mode

 

 

output.

 

on the TV so the picture from the DVD

 

 

 

 

player appears on the TV screen.

 

 

 

 

• The video cable is not connected

• Connect the video cable into the jacks

 

 

securely.

 

securely.

 

 

 

 

 

• The connected TV power is turned off.

Turn on the TV.

 

 

 

 

No sound.

The equipment connected with the

• Select the correct input mode of the

 

 

audio cable is not set to receive DVD

 

audio receiver so you can listen to the

 

 

signal output.

 

sound from the DVD player.

 

 

 

 

• The audio cables are not connected

• Connect the audio cable into the jacks

 

 

securely.

 

securely.

 

 

 

 

• The power of the equipment connected

• Turn on the equipment connected with

 

 

with the audio cable is turned off.

 

the audio cable.

 

• The Digital Audio Output is set to the

• Set the Digital Audio Output to the

 

 

wrong position.

 

correct position, then turn on the DVD

 

 

 

 

player again by pressing the POWER

 

 

 

 

button.

The playback picture is poor.

The disc is dirty.

Clean the disc.

 

 

 

 

The DVD player does

No disc is inserted.

• Insert a disc.(Check that the DVD, or

not start playback.

 

 

 

audio CD indicator in the DVD display is

 

 

 

 

lit.)

 

An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

 

 

 

 

type, color system and Regional code.)

 

 

 

 

 

The disc is placed upside down.

• Place the disc with the playback side

 

 

 

 

down.

 

The disc is not placed within the guide.

• Place the disc on the disc tray correctly

 

 

 

 

inside the guide.

 

 

 

 

 

• The disc is dirty.

Clean the disc.

 

 

 

 

• A menu is on the TV screen.

• Press the SETUP button to turn off the

 

 

 

 

menu screen.

 

The Rating level is set.

• Cancel the Rating function or change

 

 

 

 

the rating level.

 

 

 

 

The remote control

The remote control is not pointed at the

• Point the remote control at the remote

does not work properly.

 

remote sensor of the DVD player.

 

sensor of the DVD player.

 

 

 

 

• The remote control is too far from the

• Operate the remote control within about

 

 

DVD player.

 

23 ft (7 m).

 

 

 

 

 

• There is an obstacle in the path of the

Remove the obstacle.

 

 

remote control and the DVD player.

 

 

 

 

 

 

 

• The batteries in the remote control are

Replace the batteries with new ones.

 

 

exhausted.

 

 

 

 

 

 

 

 

 

 

 

 

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LG Electronics DVD-3350E owner manual Before Calling Service Personnel, Symptoms and Correction, Symptom Cause Correction