FAQ 205

Category

Sub-Category

Question

Answer

 

 

 

 

 

 

 

How to perform a factory reset:

 

 

 

1. Turn the power off.

 

 

 

 

2. Touch and hold the following keys at

 

 

How can I perform a

the same time for less than 8 seconds:

 

 

Power/Lock Key

+ the down

 

 

factory reset if I can’t

 

Factory Reset

Volume Key + Home Key.

 

access the phone’s

 

 

 

 

 

Attention:

 

 

 

setting menu?

 

 

 

 

 

 

 

 

If a factory reset is performed, all installed

Recovery

 

 

applications and user data will be erased.

 

 

Please remember to back up any important

Solution

 

 

 

 

data before performing a factory reset.

 

 

 

 

 

 

 

 

Battery

 

Remove the battery and install it to restart

 

 

your phone again. (similar to how you may

 

installing

 

 

 

restart your PC/computer).

 

 

 

 

 

Phone locked-up and

 

 

 

 

 

 

 

 

does not function

In the case of a malfunction or lock up error,

 

 

 

 

Power Reset

 

press and hold the Power/Lock Key for 8

 

 

 

seconds to reset the phone.

 

 

 

 

 

This is a step-by-step guide for frequently asked questions. If you run into a problem or are having trouble with a feature, take a look at this section before you contact the Customer Information Center. Thank you.