TROUBLE SHOOTING GUIDE

Unplug stove before performing any maintenance work. Do not work on unit when it is hot.

 

PROBLEM

 

CAUSES

 

SOLUTIONS

 

 

 

 

 

 

 

? Fire burns with a lazy, orange flame

 

♦ Insufficient combustion air.

 

9 Remove any clinkers or ash from

 

and/or fuel builds up in the grate and the

 

 

 

the firepot by using scraping tool.

 

 

♦ Feed rate too high.

 

Shake ashes into ash pan.

 

window gets sooted up.

 

 

 

 

 

 

 

♦Corn or wood pellets have too 9 Clean out primary air in firepot

 

much moisture – need 14% or less;

 

holes if plugged.

 

 

 

10%-12% is ideal.

9

Empty ash drawer and clean out

 

 

♦

Combustion/Exhaust blower

 

back heat exchanger by removing

 

plugged or going out.

 

the lower access plates.

 

 

 

 

 

♦

Venting plugged with fly ash or ice. 9

Tap the side exhaust heat

 

 

 

exchangers to clean them as shown

♦

House does not have adequate

 

on page 23 & 24.

 

 

 

 

 

 

 

make up air (negative pressure)

9

Change to a better grade of fuel if

 

 

♦

 

 

necessary. See page 5-6 regarding

 

 

fuel quality.

 

 

 

 

 

 

 

 

 

9 Check that damper control knob is

 

 

 

adjusted properly.

Pull out to

 

 

 

increase fire burn.

 

 

 

 

9 Check gasket seal around the door.

 

 

 

If the door is loose, adjust the

 

 

 

handle latch. A small adjustment

 

 

 

can be made to the door seal by

 

 

 

adjusting the door latch rod and /or

 

 

 

the door hinges. Replace the door

 

 

 

gasket if necessary.

 

 

 

9 Check for blockage in the air inlet

 

 

 

tube or exhaust pipe. Clean out as

 

 

 

necessary.

 

 

 

 

9 Check combustion exhaust blower

 

 

 

impeller. This can be done by

 

 

 

removing the exhaust pipe and

 

 

 

shining a light into the tube.

 

 

9 Replace combustion exhaust blower

 

 

 

if necessary.

 

 

 

 

NOTE: Negative pressure in a home is

 

 

a serious issue.

All Countryside

 

 

appliances should be installed with

 

 

outside air hookups

 

 

 

 

Also make sure that adequate ventilation

 

 

is supplied for the rest of the home or

 

 

the unit will become the air intake

 

 

causing problems.

 

 

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