Appendices
40 AxSys 212 UserÕs Manual
Obtaining Repair Service
Before contacting Line 6, check over all your connections, and make sure
youÕve read the manual.
Customers in the USA:
If the problem persists, call Line 6 at (310) 390-5956 and request the
Product Support department. Talk the problem over with one of our
technicians; if necessary, you will be given a Return Authorization (RA)
number and instructions on how to return the unit. All units must be
shipped prepaid and COD shipments will not be accepted.
For prompt service, indicate the RA number on the shipping label. If you
do not have the original packing, ship the amp in a sturdy carton, with
shock-absorbing materials such as styrofoam pellets (the kind without
CFCs, please) or Òbubble-packÓ surrounding the unit. Shipping damage
caused by inadequate packing is not covered by the Line 6 warranty.
Tape a note to the top of the unit describing the problem, include your
name and a phone number where Line 6 can contact you if necessary, as
well as instructions on where you want the product returned. Line 6 will
pay for standard one-way shipping back to you on any repair covered
under the terms of this warranty. Next day service is available for a
surcharge.
Field repairs are not normally authorized during the warranty period, and
repair attempts by unqualified personnel may invalidate the warranty.
Service address for customers in the USA:
Line 6 Product Support
11260 Playa Court
Culver City, CA 90230
Customers outside the USA:
Contact your local Line 6 dealer for warranty assistance. The Line 6
Limited Warranty applies only to products sold to users in the USA and
Canada. Customers outside of the USA and Canada are not covered by
this Limited Warranty and may or may not be covered by an independent
distributor warranty in the country of sale. Do not return products to the
factory unless you have been given specific instructions to do so.