
ZyAIR
5 Troubleshooting
| Table 4 Troubleshooting | |
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PROBLEM | CORRECTIVE ACTION | |
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None of the LEDs | Make sure that you have the correct power adaptor connected to the ZyAIR and | |
turn on when you | plugged in to an appropriate power source. Check all cable connections. | |
turn on the ZyAIR. | If the LEDs still do not turn on, you may have a hardware problem. In this case, you | |
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| should contact your local vendor. | |
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Cannot access the | Check the cable connection between the ZyAIR and your computer or hub. Refer to | |
ZyAIR from the LAN. | section 1.2 for details. | |
| Ping the ZyAIR from a LAN computer. Make sure your computer’s Ethernet adapter | |
| is installed and functioning properly. | |
| Make sure that the IP address and the subnet mask of the ZyAIR and your | |
| computer(s) are on the same subnet. | |
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Cannot get a WAN | Check your Internet connection settings (refer to section 3.2). | |
IP address from the | You need a user name and password if you’re using PPPoE or PPTP encapsulation. | |
ISP. | ||
Make sure that you have entered the correct Service Name (PPPoE encapsulation | ||
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| only), username and password (the username and password are case sensitive). | |
| Refer to section 3.2 for more information. | |
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Cannot access the | Check your Internet connection settings (refer to section 3.2). | |
Internet. | Make sure you entered the correct user name and password. | |
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| For wireless clients, check that both the ZyAIR and wireless client(s) are using the | |
| same ESSID, channel and WEP keys (if WEP encryption is activated). | |
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Procedure to View Your Product’s Certifications
1.Go to www.zyxel.com.
2.Select your product from the
3.Select the certification you wish to view from this page.
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