ZyAIR G-4100

5 Troubleshooting

 

Table 4 Troubleshooting

 

 

PROBLEM

CORRECTIVE ACTION

 

 

None of the LEDs

Make sure that you have the correct power adaptor connected to the ZyAIR and

turn on when you

plugged in to an appropriate power source. Check all cable connections.

turn on the ZyAIR.

If the LEDs still do not turn on, you may have a hardware problem. In this case, you

 

 

should contact your local vendor.

 

 

Cannot access the

Check the cable connection between the ZyAIR and your computer or hub. Refer to

ZyAIR from the LAN.

section 1.2 for details.

 

Ping the ZyAIR from a LAN computer. Make sure your computer’s Ethernet adapter

 

is installed and functioning properly.

 

Make sure that the IP address and the subnet mask of the ZyAIR and your

 

computer(s) are on the same subnet.

 

 

Cannot get a WAN

Check your Internet connection settings (refer to section 3.2).

IP address from the

You need a user name and password if you’re using PPPoE or PPTP encapsulation.

ISP.

Make sure that you have entered the correct Service Name (PPPoE encapsulation

 

 

only), username and password (the username and password are case sensitive).

 

Refer to section 3.2 for more information.

 

 

Cannot access the

Check your Internet connection settings (refer to section 3.2).

Internet.

Make sure you entered the correct user name and password.

 

 

For wireless clients, check that both the ZyAIR and wireless client(s) are using the

 

same ESSID, channel and WEP keys (if WEP encryption is activated).

 

 

Procedure to View Your Product’s Certifications

1.Go to www.zyxel.com.

2.Select your product from the drop-down list box on the ZyXEL home page to go to that product's page.

3.Select the certification you wish to view from this page.

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