Logitech BH970 Advanced Call Management, 7.1Call Waiting, 7.2Call Collision, 7.3Merging Calls

7. Advanced Call Management

7.1Call Waiting

Call waiting allows a current communication software call to be placed on hold, and an incoming communication software call to be answered (supported communication software only). Check your communication software documentation for call waiting compatibility.

Call waiting can be managed on the headset or the base.

	Headset	Base
	Multifunction button	Communication software keypad button
Accept incoming call and put current call on hold	Press (1-2 secs)	Press (1-2 secs)
Accept incoming call and end current call	Tap	Tap
Reject incoming call and remain on current call	Double-tap	Double-tap
Switch between current call and call on hold	Press (1-2 secs)	Press (1-2 secs)

7.2Call Collision

Call collision occurs when there is a current call on one phone and an incoming call on another phone. (Example: you have a current call on a communication software program and an incoming call on a desk phone connected to the same base).

Call collision can be managed on the headset or the base.

	Headset	Base
	Multifunction button	Keypad phone buttons
Accept incoming call and put current call on hold	Press (1-2 secs)	Tap incoming call´s phone button
Accept incoming call and end current call	Tap	Tap current call´s phone button, then tap incoming
		call´s phone button
Reject incoming call and remain on current call	Double-tap	Double-tap incoming call´s phone button

To switch between calls on hold, tap the multifunction button or tap the held call phone button on the base keypad.

7.3Merging Calls

Calls on a desk phone and communication software can be merged to create a group call. There are two methods for creating a group call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are described below.

Merge an Outgoing Call with a Current Call

Desk phone Communication software

1.While on a desk phone call, dial a new number us- ing the communication software. The desk phone call will be placed on hold.

2.Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

1.While on a communication software call, tap the desk phone button on the base. The communication software call will be placed on hold.

2.Dial a new number using the desk phone.

3.Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Merge an Incoming Call with a Current Call

Desk phone Communication software

1.While on a desk phone call, tap the communica- tion software button to accept the incoming call. The desk phone call will be placed on hold.

2.Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

1.While on a communication software call, tap the desk phone button to accept the incoming call. The communication software call will be placed on hold.

2.Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Unmerge/re-merge Calls

To unmerge or re-merge calls, simultaneously press and hold the desk phone and communication software buttons on the base keypad for 1-3 seconds.

BH970 Wireless Mono DECT Headset User’s Guide 19