Network Troubleshooting Tree
Step #6 – I have entered the Settings on my System and pressed the “DDNS STATUS” button
You have received a SUCCESS |
| You have received a FAILED | ||
message |
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| Your system is not communicating with | |
Your system should be connected to |
| the remote DDNS Server. | ||
the remote DDNS server now. |
| See Step #6 Troubleshooting | ||
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Step #7 – I have installed the software |
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on my PC inside my Local Network and |
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have tested my connection |
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I am able to locally connect to my System
Your system is connecting on your local network.
Step #8 – I have installed the software on my PC in a remote location and have tested my connection
I am unable to locally connect to my system
Your system is not communicating on your local network.
See Step #7 Troubleshooting
I am able to locally connect to my System
Your system is connecting and working over the Internet.
Congratulations!
You can now view your system remotely!
I am unable to remotely connect to my system
Your system is not communicating over the internet.
Confirm that all previous steps have been successfully completed, especially the Port Forwarding section. If you are still experiencing problems, please call for support.
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