Your unit's serial number
How to Obtain Service
We back your investment in quality products with quick, expert service and genuine Lowrance® replacement parts. If you're in the United States and you have questions, please contact the Factory Customer Service Depart- ment using our toll-free number listed below. You must send the unit to the factory for warranty service or repair. Please call the factory before sending the unit. You will be asked for your unit's serial number (shown above). Use the following toll-free number:
800-324-1356
U.S.A.only. Monday through Friday 8:00 A.M. - 8:00 P.M. Central time, except holidays.
Your unit is covered by a full one-year warranty. (See the back of this flyer for complete warranty details.) If your unit fails and the failure is not covered by the original warranty, Lowrance has a flat-rate repair policy that covers your unit and accessories packed with the unit at the factory. There is a 180-day warranty on all non-warranty repairs from the factory, which is similar to the original warranty, but is for 180 days rather than one year. For further details, please call us at the above number.
On factory repairs, we guarantee your unit will be repaired in three working days from the time it is received. This does not include shipping time. If for some reason we cannot meet this commitment, we will extend your warranty for another full year, free of charge, from the date of repair.
Lowrance also gives you free UPS shipping from anywhere in the continen- tal United States both to and from the factory for all warranty repairs. You can also use the enclosed UPS shipping label for non-warranty shipments. See the inside of this manual for more information.
Remember, non-warranty repairs are subject to Lowrance's published flat- rate charges and 180-day warranty. A 3 working day turnaround time at the factory repair center is guaranteed. (Does not include shipping time.)
LITHO IN U.S.A. | 988-0105-51 |
