Troubleshooting

Using the PassageWay Configurator

This section presents some common problems you might encounter when you use the PassageWay Configurator.

Problem 1: When you start the PassageWay Configurator and use the Auto Detect feature (that is, the Find PassageWay Link dialog box), the PassageWay Link Not Found message box appears.

This message box appears if there is a problem with the connection between your PC and your PassageWay adapter.

Perform the following steps:

1.Make sure no telephony applications are running on your PC. If any telephony applications are running, close them.

The PassageWay Configurator - COM Port dialog box appears.

2.Verify that the PassageWay adapter is installed properly. Refer to “Installing the PassageWay Adapter” in Chapter 2.

3.Look at the back of your PC and verify the COM port to which the PassageWay adapter is connected.

4.In the PassageWay Configurator - COM Port dialog box, select the option button of the COM port to which your adapter is connected, and then choose the Auto Detect button.

If the PassageWay Configurator found the COM port to which your PassageWay adapter is connected, a message box appears, stating that the PassageWay link was found and providing the number of the COM port. Choose the OK button and finish configuring the PassageWay Service Provider.

If the PassageWay Configurator could not find the COM port to which your PassageWay adapter is connected, the PassageWay Link Not Found message box appears. Choose the OK button, and then proceed to Step 5.

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Lucent Technologies passageway service provider  for merlin legend communications system Using the PassageWay Configurator

passageway service provider for merlin legend communications system specifications

Lucent Technologies, a prominent player in the telecommunications industry, was pivotal in the development and provision of communication solutions, including the Passageway Service Provider for the Merlin Legend Communications System. This innovative solution was designed to enhance communication efficiency for businesses of all sizes, particularly in bustling office environments.

The Passageway Service Provider functioned as a crucial component in the Merlin Legend ecosystem, enabling seamless integration and management of voice and data communications. One of its main features was the ability to facilitate streamlined access to various communication channels, ensuring that users could handle calls, faxes, and Voicemail with ease. This integration was essential for businesses that required uninterrupted connectivity and straightforward management of their communication systems.

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