Lumens Technology VC-G50 quick start Troubleshooting

Chapter 8 Troubleshooting

This chapter describes problems you may encounter while using VC-G50. If you have questions, please refer to related chapters and follow all the suggested solutions. If the problem still occurred, please contact your distributor or the service center.

No.	Problems			Solutions
1.	Boot without	1.		Make sure you have plugged in the power cord.
	power signal	2.		Make sure the Service DIP switch is Off.
2.	No image output	1.		Check the power.
	from the VC-G50	2.		Check if DIP switch is properly set. Refer to
				Chapter 7 DIP Switch Setting for related settings.
		3.		Make sure the display supports the output
				resolution; in general, the resolution is
				1080p60/1080i60/720p60.
		4.		Replace the cables and make sure they are not
				faulty.
3.	VC-G50 image is		Please use 1080p or 720p 60/50 Hz signals rather
	severely delayed		than 25/30 Hz signals.
4.	Not working after		After completing DIP Switch setting, unplug and
	changes to DIP		reconnect the power cord and turn on the machine to
			change the setting.
	Switch setting
5.	VC-G50 cannot be	1.		Please confirm if the Camera Select on the remote
	operated by			control can be used together with the IR Select on
				VC-G50.
	remote control
		2.		Please prevent VC-G50 from direct sunshine.
		3.		Make sure the energy-saving bulb and the IR touch
				screen are as far as possible in order to avoid
				interference.
		4.		When several VC-G50s are connected in the same
				area, the operation of two remote controls at the
				same time may result in signal interference. It is
				recommended to use one remote control only.
6.	The device cannot	1.		Please consult the distributor to make sure the
	be controlled with			firmware version is the latest one. The steps to
	Codec			check version is as follows:
				1.1 Press [MENU] on the remote control
				1.2 Select [Status]
				1.3 Go to Page 5 of [System]
				1.4 Make sure the firmware version is correct

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