SERVICE INFO
Details concerning Warranty Service are spelled out on the Warranty Card included with your mixer (if it’s missing, let us know and we’ll rush one to you).
If you think your
Of all Mackie products returned for service (which is hardly any at all), roughly 50% are coded “CND” — Could Not Duplicate, which usually means the problem lies somewhere other than the mixer. These may sound obvious to you, but here’s some things you can check:
TROUBLESHOOTING
Bad Channel
•Are the channels assigned to the correct mix•Trythesamesourcesignalinanotherchannel, set up exactly like the suspect channel.
Bad Output
•Istheassociatedlevelcontrol(ifany)turnedup?•If you’re listening to the
•If it’s one of the MAIN OUTS, try unplugging its companion. For example, if it’s the 1/4" LEFT MAIN OUT, unplug the RCA output. If the problem goes away, it’s not the mixer.
•If it’s a stereo pair, try switching them around. For example, if a left output is presumed dead, switch the left and right cords, at the mixer end. If the problem stays on the left, it’s not the mixer.
•Unplug everthing from the MAIN INSERTS.Noise
•Turn the channel faders and AUX RETURN knobs down, one by one. If the sound disappears, it’s either that channel or whatever is plugged into it, so unplug whatever that is. If the noise disappears, it’s from your whatever.
Power
Ourfavoritequestion:IsthePOWERswitchon? Check the fuse .
REPAIR
Service for the U.S. version of the
1.Review the preceding troubleshooting suggestions. Please.
2.Call Tech Support at
Authorization number, or we may refuse the delivery.
3.Set aside the power cord, owner’s manual, or anything else that you’ll ever want to see again. We are responsible for the return of the mixer only.
4.Pack the mixer in its original package, including endcaps and box. This is VERY IMPORTANT. When you call for the RA number, please let Tech Support know if you need a new box. Mackie is not respon- sible for any damage that occurs due to
5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, R.A. number and a detailed description of the problem, including how we can duplicate it.
6.Write the R.A. number in BIG PRINT on top of the box.7.Ship the mixer to us. We suggest insurance for all forms of cartage. Ship to this address:
Mackie Designs Inc.SERVICE DEPARTMENT 16220
8.We’ll try to fix the mixer within five business days. Ask Tech Support for current
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