ONYX 1620

Repair

Service for Mackie products is available at a factory- authorized service center. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If your Onyx 1620 needs service, follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and obtain a Service Request Number. Have your Onyx 1620’s serial number ready. You must have a Service Request

Number before you can obtain service.

3.Keep this owner’s manual and the detachable line- cord. We don’t need them to repair the mixer.

4.Pack the mixer in its original package, includ- ing endcaps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to non-factory packaging.

5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it.

6.Write the Service Request Number in BIG PRINT on top of the box. Units sent without the Service Request Number will be refused.

7.Tech Support will tell you where to ship the mixer for repair. We suggest insurance for all forms of cartage.

8.We’ll try to fix the mixer within three to five business days. Ask Tech Support for the latest turn-around times when you call for your Service Request Number. The mixer must be packaged in its original packing box, and must have the Service Request Number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non- warranty repair.

Note: You must have a sales receipt from an Autho- rized Mackie Dealer to qualify for a warranty repair.

Need Help?

You can reach a technical support representative

Monday through Friday from 7 AM to 5 PM PST at:

1-800-898-3211

After hours, visit www.mackie.com and click Support,

or email us at: techmail@mackie.com

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ONYX 1620