REPAIR

Service for the 24•4-VLZ PRO and the

32•4-VLZ PRO is available at our factory, located in sunny Woodinville, Washington. Service for Mackie mixers living outside the United States can be obtained through local dealers or distributors.

If your mixer needs service, follow these in- structions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-258-6883, 8am to 5pm PST, to explain the problem and request an RA (Return Authorization) number. Have your mixer’s serial number ready.

You must have an RA number before you can obtain service at the factory.

3.Keep this owner’s manual. We don’t need it to repair the mixer.

4.Very Important: Move all Faders to their UP position as this will help prevent damage to the faders during shipping.

5.Pack the mixer in its original package, including endcaps and box. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging.

6.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.

7.Write the RA number in BIG PRINT on top of the box.

8.Ship the mixer to us. We recommend United Parcel Service (UPS). We suggest insurance for all forms of cartage. Ship to this address:

Mackie Designs
SERVICE DEPARTMENT
16140 Wood-Red Rd. NE Ste 5
Woodinville, WA 98072

9.Ask Tech Support for the latest turn- around times when you call for your RA number. We normally send everything back prepaid using UPS Orange (Three Day). However, if you rush your mixer to us by Next Day Air, we’ll treat it in kind by shipping it back to you UPS RED (Next Day Air). This paragraph does not necessarily apply to non-warranty service.

COLOPHON

Manual composed, for the most part, by Jeff Gilbert. It was created in complete darkness, which gave him a whopping headache. He then read it over the telephone to Mackie’s manual layout droid, the Steve Eborall 3000 Mk IIa, Rev B.

“Mackie,” the “Running Man” figure, “XDR,” “24•4-VLZ PRO” and “32•4-VLZ PRO” are trademarks or registered trademarks of Mackie Designs Inc. All other brand names mentioned are trademarks or registered trademarks of their respective holders, and are hereby acknowledged.

© 2000 Mackie Designs Inc.

All Rights Reserved.

Printed in the U.S.A.

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