M A G M A

Chapter 5 How to Get More Help

FrequentlyAskedQuestions(FAQ)

You can visit the Magma Technical Support FAQ pages on the Internet at:

www.magma.com/support/

ContactingTechnicalSupport

Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting Magma Technical Support, please be sure to include the following information:

1)

Name

7) Serial Number

2) Company Name

8) Computer Make

3)

Phone Number

9) Computer Model

4)

Fax Number

10)

Operating System and Version

5)

Email Address

11)

Make/Model of PCI cards installed

6)

Model Number

12)

Detailed description of the problem

You can also visit our web site at:

www.magma.com/support/

For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all required information. Please make sure that your problem description is sufficiently detailed to help us understand your problem.

For example: Don’t say “Won’t boot up.” Do say “Tried all the steps in the Troubleshooting Section and it still won’t boot up.”

For faster diagnosis of your problem, please run the two utility programs described in the following sections and include the diagnostic files they generate with your email.

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Chapter 5 How to Get More Help

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Magma EB1F, EB1H manual How to Get More Help, FrequentlyAskedQuestionsFAQ, ContactingTechnicalSupport