Magnavox 19MD358B user manual Trouble shooting, EN-35

11.Trouble shooting

Symptoms	Possible cause	What should you do
No power or indicator light.	The TV is not	1. Press POWER at the front of the TV, or press on the remote control.
	connected to the
		2. Ensure the AC power cord is connected tightly to the TV power connector and to
	power.
		the power socket outlet.
		3. Remove the AC power cord from the power socket outlet, wait 60 seconds and
		reconnect the AC power cord.
		4. Connect the TV to a different power socket outlet.
Error message on the screen	HDCP authentication	1. Ensure that your HDMI cable is certified.
with HDMI connection.	fail.
		2. Press SOURCE on the remote control to switch to another source and then
		switch back to the HDMI source.
		3. Reset the accessory device and the TV.
		Turn on the TV
		Select the HDMI channel
		Turn on the accessory device
		4.While the TV and the accessory device are powered on, unplug either end of the
		HDMI cable and then reinsert the cable.
No sound is detected from	Audio cable is not	2. Connect an audio cable to the PC AUDIO IN port on the TV.
the PC.	connected.
		3. Press SOURCE on the remote control, and select the PC source.
TV does not respond to the	Batteries are installed	1. Ensure the indicator light on the TV blinks when the remote control buttons are
remote control.	incorrectly, or low	pressed.
	battery power.
		2. Ensure that you are using the remote control supplied with the TV.
		3. Ensure that the batteries of the remote control are inserted according to the
		illustration on the remote control and that the batteries do not need to be replaced.
		4. Remove the AC power cord from the power socket outlet, wait 60 seconds and
		reconnect the AC power cord.
The picture is distorted. It is	Broadcast video format.	1. Press the FORMAT button on the remote control to select the best picture
stretched out, has short, fat,		format.
black bars on the side or top.
		2. For some accessory devices, the picture format has to be set in the accessory
		device.
The picture is mostly red	Insecure/incorrect	1. Ensure all the connections are made according to the color code.
and green, or the picture is	connection.
		2. Push the component cables all the way into the YPbPr sockets on the TV.
missing red when the TV is
connected to an accessory
device via component cables.
No sound on the TV	Volume level is set	1. Increase the volume.
loudspeaker.	to zero.
	Sound is muted.	2. Press MUTE on the remote control.
	Headphones are	3. Ensure the headphones are not plugged into the TV.
	connected.
	Audio cable is not	4. For AV connection, ensure that the Audio L/R cable is connected as described in
	connected.	Connect devices on page 26. If you are using a component cable, ensure that you have
		not crossed the red audio cable with the red video cable.
	Accessory device	5. For HDMI connections, some accessory devices have an HDMI audio output
	audio output setting is	setting that must be turned on for HDMI to HDMI connections.
	incorrect.
Bad picture quality with a	Standard definition	1. Connect the devices via component or HDMI cables.
coaxial connection.	channels are not as
	clear as high definition
	channels.
No picture or sound.	Incorrect channel	1. Ensure you have selected the correct channel.
	Incomplete channel	1. If the TV receives channels via an AV connection, set the TV to the correct source
	installation.	input.
		2. If the TV is connected directly to the wall via a coaxial connection, perform the
		auto-installation again.

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