Apple 12/600PS manual Unix troubleshooting, Novell NetWare troubleshooting

My printer won’t draw paper from the multipurpose tray.

You must use the Apple Printer Utility to tell the printer what paper size is available in the multipurpose tray. Otherwise, the printer draws paper from the paper cassette instead.

When I print a document in multipage layout, an error page is the only thing printed.

In the Job Control tab dialog box, select PostScript Header: Download Each Job. The job should print properly. Do not click the Download Now button or the problem may happen again.

Novell NetWare troubleshooting

My text documents print fine, but I have problems with spreadsheets and graphics.

If you’re using NetWare 3.x, make sure banner pages are disabled. Try removing the banner page, auto-end capping, tabs expansion, and form feeds. Use the DOS CAPTURE command to set the following printing options:

/nb /na /nff /nt /ti=30

If you’re using NetWare 4.x, banner pages must be PostScript.

UNIX troubleshooting

If you are using the printer from a UNIX workstation, use this section for troubleshooting tips.

When I print a text file, the lines stairstep off the page.

You need to use a print queue that adds a carriage return at the end of each line. To set up the print queue, the printer administrator follows the instructions in “Getting UNIX Users Started Using the Printer” in Chapter 4. To learn the names of your local print queues, see your printer administrator, or look in your /etc/printcap file.

The document generates PostScript errors.

The Color LaserWriter 12/600 PS is a PostScript-only printer. Before you can print ASCII files, you must filter them into PostScript.

The banner page prints only the system and remote printer names.

The lpd printing protocol does not provide the user name or filename in a way that can be included in the banner page.

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