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Apple 12/600PS manual Troubleshooting

Models: 12/600PS

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11 Clearing Paper Jams	227
Checking the indicator lights for paper jams				228
Checking for and clearing paper jams			229
Clearing paper from the paper pickup area				230
Clearing paper from the transfer drum			233
Clearing paper from the fuser		234
Clearing paper from the optional feeder				236

12	Fixing Image Problems			237
	General print quality problems				237
	Color print quality problems				241
13	Troubleshooting	243
	Problems covered in other places					243
	Can’t communicate with the printer					244
	Can’t close the printer’s door				244
	Can’t turn the toner carousel				245
	Macintosh troubleshooting			245
	IBM PC or compatible troubleshooting						249
	Novell NetWare troubleshooting					251
	UNIX troubleshooting		251
	Density control panel	254

xiv Contents

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Apple 12/600PS manual Troubleshooting

Contents

Color LaserWriter 12/600PS Apple Computer, Inc Contents Overview 227 MaintenanceUsing Fonts With the Printer 237Detailed Contents Setting Up the Printer for Macintosh Users Contents Setting Up the Printer for Windows and NetWare Users Setting Up the Printer for Unix Users 129 Macintosh Users 173 Windows and DOS Users215 Maintenance203 201Troubleshooting 243267 Supplies 268 257277 Diagnosing Problems for Service Problem that ColorSync solvesAbout ColorSync 292 How ColorSync works Using ColorSync 293 Working With ColorSyncFCC statement Radio and television interferenceDOC statement Vcci statementPrinter administrators and users Who does what How Much of This Book Do I Have to Read?What the printer administrator should know Getting new users startedChapter Computer Network interface and cable Set up the hardware and connect the printerWhich chapters should I read? Chapter Computer Utility name Set additional printer parametersAdd any hardware options Help new users get started Solving problemsUser’s computer Where to find information Unix Users Chapter Setting Up the Printer forChapter Installing Options Page Setting Up the Color LaserWriter 12/600 PS Main features of the Color LaserWriter 12/600 PSAnatomy of the printer Front viewChoosing a place for the printer Allow space to open the top for clearing paper jamsImportant safety instructions Setting Up the Color LaserWriter 12/600 PS Unpacking the printer If possible, get another person to help youRemove the packing tape from the outside of the printer Chapter Installing the quick reference booklet Installing the fuser oil bottle Install the oil bottle Close the cover over the fuser oil bottleThis releases a locking mechanism Push the transfer drum lever down and to the rightOpen the disposal box cover Page Setting Up the Color LaserWriter 12/600 PS Chapter Slide the toner disposal box into place Now go on to install the toner cartridges Installing the toner cartridges Press the knob firmly Turn gently until the carousel locks into a new position Cartridge carousel cycleDistribute the toner powder Insert the toner cartridge into the carousel Wait to install the printer options Process is essentially the same for each cartridgeLoading paper into the paper cassette Paper cassette holds up to 250 sheetsSlide the stack into the cassette Slide the paper cassette out of the printerPrepare a stack of paper Page Slide the cassette into the printer Connecting the printer Port Network interface ComputerConnecting to an Ethernet network Setting Up the Color LaserWriter 12/600 PS Obtain a LocalTalk connecting kit Connecting to a LocalTalk networkWhat to do after connecting to an Ethernet network What to do after connecting to a LocalTalk network Connect the printer to the network in one of these two waysConnecting directly to a single Macintosh Use this method to connect a single Macintosh to the printerObtain a parallel interface cable like this one Connecting to an IBM PC or compatible with a parallel cableWhat to do after connecting to a single Macintosh Parallel interface cable Plug in the printer Connecting the power and turning on the printerMake sure the printer is turned off Press the power switch to turn the printer on Saving energy Check the status lightsStandard factory default settings for the other ports Adjusting communication settingsStandard factory default settings for the parallel port Port Mode Data Protocol Parallel AutoSelectCustom settings for the parallel port Why customize communication settings?How to customize communication settings Custom settings for the other portsHow to return to the default settings What to do nextSetting Up the Printer for Macintosh Users Before you begin, make sure you have Initial AppleTalk setupBefore you begin Installing the software the printer administrator needs Make sure the printer software disks are lockedMore information about the Installer program Installer dialog box, click the Install buttonChoosing the printer on the administrator’s computer Close the ChooserClick Print Making sure everything is workingWhat to do next Changing printer settings with the Apple Printer Utility Chapter Double-click the Apple Printer Utility Printer features window appearsOpening the Apple Printer Utility Click Open PrinterQuitting the Apple Printer Utility You see a list of printer information Viewing printer informationNaming the printer You see a list of preferencesYou can type a description of the printer’s location To send the new name setting to the printer, click SendIdentifying the printer’s physical location Panel that appears, type a new nameOpen the Fonts category Sending fonts to the printerFonts panel appears Click AddFonts you add are gathered here until you click Send Click Remove Removing fontsPrinting font samples Choose Print Font Samples from the File menuInitializing a hard disk connected to the printer Click Initialize to proceedTo send the startup page setting to the printer, click Send Turning the startup pages on or offConserving energy Open the Job Defaults category Setting paper-handling optionsYou see a list of job default categories Setting up job handling You see a list of network optionsOpen the Communication Configuration category Setting the printer’s error timeoutYou see a list of communication settings options To send the settings to the printer, click SendSetting the printer’s network zones To send the zone setting to the printer, click SendOpen the Ethernet Address category You can view the printer’s Ethernet address when neededViewing the Ethernet address Open the NetWare Configuration category Working with a NetWare networkTo send the changes to the printer, click Send Changing TCP/IP configurations Drag the slider to change the printer’s subnet maskTo send the changes to the printer, click Send Viewing and changing communication settings Open the Port Configuration categoryPanel that appears, you can change settings if you need to You cannot change LocalTalk settingChoose Restart Printer from the Utilities menu Sending PostScript files to the printerRestarting the printer Software for users Getting Macintosh users started using the printerInstructions for users Preparing a server so users can install over a network Drag the Printer Disk 1 icon onto the icon of the folderClick the Restart button Installing the printer software from the serverDialog box opens to describe the installation What to do next NetWare Users System requirementsInstalling the software the printer administrator needs Start WindowsClick Continue Click Express InstallationAdobe Printers control panel appears Select the Color LaserWriter 12/600 PS and click OKClick OK to clear the message Another message tells you that installation is completeChoose how to proceed Click Restart Windows to have the changes take effectInstalling software for Windows NT Using Apple Print MonitorOptions window that appears, make the selections you want Initial Apple Print Monitor for Windows setupButton appears on the right side of the window Initial Novell NetWare setup Choosing an operating mode What to do next Using Pconsole Command key DescriptionLog in to a file server from DOS on a client computer Specifying a print serverUtility starts At the DOS prompt, type Pconsole and press EnterExample Assigning the operating modeIf available, a list of print servers appears Printer type list appears Printer Configuration menu for your printer appearsDefined Printers list appears Ethernet falls into the Other/Unknown categoryTurn the printer off and then back on Press Ins to view a list of available queue serversPress Esc until Pconsole quits Setting Up the Printer for Windows and NetWare Users If available, a list of available print servers appears Log in to a file server from a DOS client PCPrint Server Information menu appears Configuration window for the selected printer appearsConfiguration window appears for the selected printer Menu of printer types appearsCreating a print queue Select the printer you defined earlier and press Enter Window appears, showing the printer configurationAssociating a print server with the print queue Select Print Queues Assigned and press EnterType load pserver printserver and press Enter Example List of print servers appears Assigning a password for the print server optionalRetype the password and press Enter Setting up the PostScript printer driver for NetWare Setting up client computers for network printingSetting Up the Printer for Windows and NetWare Users Installing the Apple Printer Utility for Windows Opening and quitting the Apple Printer UtilityYou can view information about your printer Selecting the printerGiving the printer an AppleTalk name Printer preferences list appearsClick on the triangle for the Printer Preferences category An X in a checkbox means the printer is set to printClick the triangle for the Printer Preferences category Open the Energy Saving Delay category Printer’s Ethernet address appears For the NetWare Rprinter setup For the NetWare Pserver setup106 Chapter 107 Dialog box appears Banner pages and NetWare Installed Type 1 fonts and Adobe Type ManagerInstalling Type 1 fonts To add Type 1 fonts to your systemTurning ATM off or on Removing Type 1 fontsChanging the size of the ATM font cache Setting Up the Printer for Unix Users Set up the printer as described in , remembering toBackground information Initial TCP/IP setupWill these instructions work for my flavor of UNIX? SecurityObtaining an IP address for the printer Assigning an IP address to the printerPrinterIPaddress printerIPname Ping printerIPname Printer IP name is the same name you used in steps 3116 Chapter Preparing your own workstation for printing Cleaning up the printcap file after testing the printer Printing a testConfiguring the printer Getting Unix users started using the printerMake an entry to each user’s /etc/printcap file Configuring HP-UX version Enter information into the remote printer form, as follows Leave SAM Start the LP request scheduler by typingIf the test document doesn’t print, follow these steps Repeat the steps in Configuring HP-UX VersionIf the test print doesn’t work Run the SAM utility by typing sam at the Unix promptEnter information into the remote printer form as follows Printer class OptionalConfiguring IBM AIX version Form appears for you to define a remote printer Ps aux grep lpd 128 Chapter Installing Options Installing the optional 250-sheet feeder Turn off and unplug the printerRemove the paper cassette from the printer You don’t need to fill the cassette with paper at this timeRemove the universal paper cassette from the feeder 132 Chapter Locking connectors secure the printer to the feeder Insert the locking connectors134 Chapter Adjusting the side margin For instructions, see ChapterInstalling the 250-sheet universal cassette Adding hard disks Connecting a previously used hard diskConnecting external hard disks Setting the Scsi ID number Turn off the printer and all hard disks connected to it Connecting a single external hard diskConnecting multiple external hard disks Adding an internal hard disk Copper-foil end Metal surface Attach the cable here Initializing hard disks Increasing the printer RAM Installing RAM Amount of memory Slot J10 Slot J11 Megabytes 147 J10 Paper Out and Paper Jam lights blinking Chooser dialog box appears Configuring your software for new printer optionsConfiguring the Macintosh printer software Choose the Chooser from the File menuPrinter Setup dialog box appears Click ConfigureSetup dialog box, click the Features button Configuring the printer from an IBM PC or compatibleFeatures dialog box appears Chapter Unix Users Loading Paper TroubleshootingChapter Macintosh Users Page Macintosh Users Installing the printer software Printer software More information about the Installer program Selecting and setting up the printer Determining the status of a printer by looking at its icon Stopped icon indicates you have stopped the print queueClick the icon of the desktop printer you want to use Switching between printersSelect the printer using its desktop printer icon Setup dialog box appears Select a new printer using the ChooserSelecting page setup options Choose Page Setup from the File menuWhen you’ve made your choices, click OK Printing documents Cover page will print each time you print your document Printing a cover page automaticallyPrint dialog box appears Choose Print from the File menuPrinting color and grayscale documents Reporting printing errors Click OK Click Print in the Print dialog boxTurning tray switching on or off Choose On, Off, or Printer’s DefaultChanging the Print Quality mode Printing transparenciesPrinting while using the computer for other work Choose what you’d like to do Monitoring and controlling background printingDouble-click the desktop printer icon you’re interested Using the Apple Printer Utility Windows and DOS Users Installing the Windows printer software 175 Exit from the installer 177 Select the options you want and click Print Setting printer driver optionsPrinting from Windows applications Opening the printer Setup dialog box from the Print Manager Opening the printer Setup dialog box from the Control PanelOpening the printer setup dialog box from your application This command usually displays the Print Setup dialog boxSelecting printer options in the Setup dialog box Additional printer options PostScript 183 Fonts 185 Features Job Control Watermark Edit Watermark Downloading fonts Downloading fonts manually to RAM or to the hard disk Printers dialog box appearsYou are returned to the Setup dialog box Font Downloader dialog box appearsAdding a hard disk to the device list Using a hard diskClick Device Installer Dialog box opensIf it’s an internal hard disk, the Scsi number is You return to the Device Installer dialog boxAnother dialog box opens Click Add NewClick Other Initializing the hard diskClick the Fonts tab Click Font Downloader Printing to a PostScript file Driver Setup dialog box appears Using the driver to print to a PostScript fileChanging your printer setup to print to a PostScript file Connect dialog box appearsYour program’s Print dialog box appears Restoring your printer setup optionsPrinting to a PostScript file Dialog box appears that asks you to name the fileCapturing a print queue for DOS printing Using the Apple Printer Utility for WindowsDOS notes Unix Users Printing from a Unix workstation to the printer Example for lprLoading Paper Choosing paper Automatic or manual printing with the printerUsing the standard paper cassette Using the multipurpose tray Opening the multipurpose trayPlacing paper and transparencies in the multipurpose tray Tips for avoiding problems Loading three-hole punched paper in the multipurpose trayLoading letterhead paper in the multipurpose tray Loading transparencies in the multipurpose tray Use only transparencies recommended Loading the optional 250-sheet universal cassette Set the length guide to match your paper’s lengthSet the size guide on the front to match your paper’s size Insert your paper within the guidesMaintenance Safety first Precautions during maintenance Regular maintenance Low tonerLow fuser oil Toner disposal box is full Photoconductor cartridge is wearing out Fuser needs replacement Cleaning the exteriorCleaning the density sensor and separation discharger wire 224 Chapter Maintenance Cleaning the paper pickup area Clearing Paper jams Checking the indicator lights for paper jams Checking for and clearing paper jams Clearing paper from the paper pickup area Gently remove the jammed paper231 Any paper that is misaligned Clearing paper from the transfer drum Push this leverClearing paper from the fuser If it’s open, close the face-up output trayOpen the fuser access door Remove the jammed paper Close the fuser access door and resume printingClearing paper from the optional feeder Print is faded Fixing Image ProblemsGeneral print quality problems Spots, blotches, or blank areas appear on consecutive pages Spots or blotches appear on printed pagesVertical lines black or blank appear on consecutive pages Blank areas appear in an area that should be printedSome printed segments in a page appear faded Prints completely blackPrints completely blank Stains appear on the back of a printed Flakes of toner come off the printedYou cannot get smooth color gradients in printed pages Color print quality problemsHorizontal bands appear on the printed White gap appears between adjacent colorText or objects on the page are blurry Drop-outs appear on legal-size paperTroubleshooting Problems covered in other placesCan’t communicate with the printer Can’t close the printer’s doorChooser does not appear in the Apple K menu Macintosh troubleshootingCan’t turn the toner carousel Can’t find the printer driver icon in the ChooserAn X appears over the desktop printer icon Apple Printer Utility can’t find an external hard disk An out of memory message appears when you try to printBackground printing is disabled Options don’t appear in the Print dialog boxNothing is printed no paper comes out of the printer Message on the screen says the printer can’t printIBM PC or compatible troubleshooting Sometimes printing the first page takes longer than I expectMy printer driver settings are ignored Unix troubleshooting Novell NetWare troubleshootingCan’t ping the printer by IP name or IP address Bootp server is not responding Rarp server is not respondingDensity control panel These changes affect all print jobs from now onIII Page Marking engine SpecificationsAppendix a Technical Information and Printer Supplies Controller True 600 dpi printer Printer fonts10,000 pages 60,000 pagesPaper sizes and capacity DimensionsHeight Width Depth Suggested paper brandsWait times Environmental informationAcoustic noise Approximately 110 lb kgVoltage requirements Power consumptionAbout PostScript Printer Description PPD files Approximately 42 W meets EPA Energy StarAppendix a Simm sizes and speeds Size Configuration Speed RAM upgrade specificationsSimm dimensions Ozone emissionRight switch position Communication settingsThese are the factory default settings Part number AccessoriesFollowing list includes both standard and optional parts Supplies Reorder numberAppendix B Setting Up the Printer As an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Select the Perform Lookup option and press Enter NetWare for Macintosh Configuration screen appearsWindow appears, displaying the file’s contents Insert the following line after the load afp statementPrompt appears, asking if you want to create a new file Configuring Atps for the first time on a NetWare 3.x serverList of configuration files appears Type y and press EnterPress Esc to quit editing List of configuration files reappearsPrompt appears, asking if you want to save your changes Select the SYS\SYSTEM\AUTOEXEC.NCF file and press EnterList of configuration files appears New configuration is immediately available Appendix C Using Fonts With the Printer Kinds of fontsBitmapped fonts PostScript fonts TrueType fonts TrueType and bitmapped fonts How TrueType fonts work with other kinds of fontsQuickDraw GX imaging technology Keeping two font versions available How the Macintosh looks for fonts TrueType and PostScript fontsWhere fonts are stored Suitcases Appendix C Styled fonts Here are some questions that often come up about fonts Why don’t all of my fonts appear in the Fonts menu?Common questions about fonts What kind of fonts should I buy?What does the term Apple classic fonts mean? What is font substitution? What’s a downloadable font?Problem that ColorSync solves Appendix D Working With ColorSyncAbout ColorSync How ColorSync worksUsing ColorSync Appendix E Packing and Moving the Printer Move the transfer drum lever to the right Plug prevents loose toner from leaking out of the box Remove the photoconductor cartridge Remove the fuser oil bottle Remove all the fuser oil from inside the printer Insert the shipping screw into the printer Appendix F Replacing the Fuser Turn off the printer and unplug it Replacing the fuserImportant Wait 10-15 minutes to let the fuser cool down 305 Screws do not come off 307 Appendix F With the screwdriver, tighten the two locking screws Reattach the fuser access door Reattach the fuser door strap Replacing the transfer drum cleaning unit Pull the paper pickup unit out Remove the connector cover 313 Appendix F 315 Appendix F Replacing the air and ozone filters Remove the cover Unlock and remove the used air filterInsert the new air filter and lock it in place 319 Replacing the separation discharger unit 321 Appendix F Appendix G Diagnosing Problems for Service Normal power-on status panel behavior Two hardware problems you may be able to fix Paper Out and Paper Jam lights both flashOut of paper Paper jams Regular maintenance 329 Toner disposal box is full 331 Fuser needs replacement Problem with internal random-access memory RAM Problem with the toner carousel Appendix H Removing the Macintosh Desktop Printing Software Appendix H When you finish, click the close box Index See also fontsIndex Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Unix Index Apple Publishing System