Help new users get started, Solving problems | Apple 12/600PS

Step 5: Help new users get started.

Part II of the manual contains information for people who plan to use (as opposed to administer) the printer. Information about the administrator’s responsibilities is in Part I.

User’s computer	Where to find information
Macintosh	Chapter 2 explains the administrator’s responsibilities.
	Chapter 6 explains how the user gets started and how to print.
	Chapter 9 explains how to load paper.
	Chapter 10 explains routine maintenance.
	Chapters 11, 12, and 13 explain how to fix problems with the printer.
Windows or DOS	Chapter 3 explains the administrator’s responsibilities.
	Chapter 7 explains how the user gets started and how to print.
	Chapter 9 explains how to load paper.
	Chapter 10 explains routine maintenance.
	Chapters 11, 12, and 13 explain how to fix problems with the printer.
UNIX	Chapter 4 explains the administrator’s responsibilities.
	Chapter 8 explains how the user gets started and how to print.
	Chapter 9 explains how to load paper.
	Chapter 10 explains routine maintenance.
	Chapters 11, 12, and 13 explain how to fix problems with the printer.

Solving problems

mFor paper jam problems, see Chapter 11.

mFor image problems, see Chapter 12.

mFor other troubleshooting, see Chapter 13 and Appendix G.

How Much of This Book Do I Have to Read?

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Apple 12/600PS manual Help new users get started, Solving problems, User’s computer Where to find information

Contents

Color LaserWriter 12/600PS Apple Computer, Inc Contents Overview 237 MaintenanceUsing Fonts With the Printer 227 Detailed Contents Setting Up the Printer for Macintosh Users Contents Setting Up the Printer for Windows and NetWare Users Setting Up the Printer for Unix Users 129 Macintosh Users Windows and DOS Users 173 201 Maintenance203 215 243 Troubleshooting 267 Supplies 268 257277 Working With ColorSync Problem that ColorSync solvesAbout ColorSync 292 How ColorSync works Using ColorSync 293 Diagnosing Problems for Service Radio and television interference FCC statement Vcci statement DOC statement How Much of This Book Do I Have to Read? Printer administrators and users Who does what Getting new users started What the printer administrator should know Chapter Computer Network interface and cable Set up the hardware and connect the printerWhich chapters should I read? Chapter Computer Utility name Set additional printer parametersAdd any hardware options Help new users get started Solving problemsUser’s computer Where to find information Unix Users Chapter Setting Up the Printer forChapter Installing Options Page Main features of the Color LaserWriter 12/600 PS Setting Up the Color LaserWriter 12/600 PS Front view Anatomy of the printer Allow space to open the top for clearing paper jams Choosing a place for the printer Important safety instructions Setting Up the Color LaserWriter 12/600 PS If possible, get another person to help you Unpacking the printer Remove the packing tape from the outside of the printer Chapter Installing the quick reference booklet Installing the fuser oil bottle Close the cover over the fuser oil bottle Install the oil bottle Push the transfer drum lever down and to the right This releases a locking mechanism Open the disposal box cover Page Setting Up the Color LaserWriter 12/600 PS Chapter Slide the toner disposal box into place Now go on to install the toner cartridges Installing the toner cartridges Press the knob firmly Cartridge carousel cycle Turn gently until the carousel locks into a new position Distribute the toner powder Insert the toner cartridge into the carousel Process is essentially the same for each cartridge Wait to install the printer options Paper cassette holds up to 250 sheets Loading paper into the paper cassette Slide the stack into the cassette Slide the paper cassette out of the printerPrepare a stack of paper Page Slide the cassette into the printer Port Network interface Computer Connecting the printer Connecting to an Ethernet network Setting Up the Color LaserWriter 12/600 PS Obtain a LocalTalk connecting kit Connecting to a LocalTalk networkWhat to do after connecting to an Ethernet network Connect the printer to the network in one of these two ways What to do after connecting to a LocalTalk network Use this method to connect a single Macintosh to the printer Connecting directly to a single Macintosh Obtain a parallel interface cable like this one Connecting to an IBM PC or compatible with a parallel cableWhat to do after connecting to a single Macintosh Parallel interface cable Plug in the printer Connecting the power and turning on the printerMake sure the printer is turned off Press the power switch to turn the printer on Check the status lights Saving energy Port Mode Data Protocol Parallel AutoSelect Adjusting communication settingsStandard factory default settings for the parallel port Standard factory default settings for the other ports Custom settings for the other ports Why customize communication settings?How to customize communication settings Custom settings for the parallel port What to do next How to return to the default settings Setting Up the Printer for Macintosh Users Before you begin, make sure you have Initial AppleTalk setupBefore you begin Make sure the printer software disks are locked Installing the software the printer administrator needs Installer dialog box, click the Install button More information about the Installer program Close the Chooser Choosing the printer on the administrator’s computer Click Print Making sure everything is workingWhat to do next Changing printer settings with the Apple Printer Utility Chapter Click Open Printer Printer features window appearsOpening the Apple Printer Utility Double-click the Apple Printer Utility Quitting the Apple Printer Utility You see a list of preferences Viewing printer informationNaming the printer You see a list of printer information Panel that appears, type a new name To send the new name setting to the printer, click SendIdentifying the printer’s physical location You can type a description of the printer’s location Click Add Sending fonts to the printerFonts panel appears Open the Fonts category Fonts you add are gathered here until you click Send Choose Print Font Samples from the File menu Removing fontsPrinting font samples Click Remove Click Initialize to proceed Initializing a hard disk connected to the printer Turning the startup pages on or off To send the startup page setting to the printer, click Send Conserving energy Open the Job Defaults category Setting paper-handling optionsYou see a list of job default categories You see a list of network options Setting up job handling To send the settings to the printer, click Send Setting the printer’s error timeoutYou see a list of communication settings options Open the Communication Configuration category To send the zone setting to the printer, click Send Setting the printer’s network zones Open the Ethernet Address category You can view the printer’s Ethernet address when neededViewing the Ethernet address Working with a NetWare network Open the NetWare Configuration category To send the changes to the printer, click Send Drag the slider to change the printer’s subnet mask Changing TCP/IP configurations To send the changes to the printer, click Send Open the Port Configuration category Viewing and changing communication settings You cannot change LocalTalk setting Panel that appears, you can change settings if you need to Choose Restart Printer from the Utilities menu Sending PostScript files to the printerRestarting the printer Software for users Getting Macintosh users started using the printerInstructions for users Drag the Printer Disk 1 icon onto the icon of the folder Preparing a server so users can install over a network Click the Restart button Installing the printer software from the serverDialog box opens to describe the installation What to do next System requirements NetWare Users Start Windows Installing the software the printer administrator needs Select the Color LaserWriter 12/600 PS and click OK Click Express InstallationAdobe Printers control panel appears Click Continue Click Restart Windows to have the changes take effect Another message tells you that installation is completeChoose how to proceed Click OK to clear the message Using Apple Print Monitor Installing software for Windows NT Options window that appears, make the selections you want Initial Apple Print Monitor for Windows setupButton appears on the right side of the window Initial Novell NetWare setup Choosing an operating mode What to do next Command key Description Using Pconsole At the DOS prompt, type Pconsole and press Enter Specifying a print serverUtility starts Log in to a file server from DOS on a client computer Example Assigning the operating modeIf available, a list of print servers appears Ethernet falls into the Other/Unknown category Printer Configuration menu for your printer appearsDefined Printers list appears Printer type list appears Turn the printer off and then back on Press Ins to view a list of available queue serversPress Esc until Pconsole quits Setting Up the Printer for Windows and NetWare Users Log in to a file server from a DOS client PC If available, a list of available print servers appears Menu of printer types appears Configuration window for the selected printer appearsConfiguration window appears for the selected printer Print Server Information menu appears Creating a print queue Select Print Queues Assigned and press Enter Window appears, showing the printer configurationAssociating a print server with the print queue Select the printer you defined earlier and press Enter Type load pserver printserver and press Enter Example List of print servers appears Assigning a password for the print server optionalRetype the password and press Enter Setting up client computers for network printing Setting up the PostScript printer driver for NetWare Setting Up the Printer for Windows and NetWare Users Opening and quitting the Apple Printer Utility Installing the Apple Printer Utility for Windows Printer preferences list appears Selecting the printerGiving the printer an AppleTalk name You can view information about your printer Click on the triangle for the Printer Preferences category An X in a checkbox means the printer is set to printClick the triangle for the Printer Preferences category Open the Energy Saving Delay category Printer’s Ethernet address appears For the NetWare Pserver setup For the NetWare Rprinter setup 106 Chapter 107 Dialog box appears To add Type 1 fonts to your system Installed Type 1 fonts and Adobe Type ManagerInstalling Type 1 fonts Banner pages and NetWare Turning ATM off or on Removing Type 1 fontsChanging the size of the ATM font cache Set up the printer as described in , remembering to Setting Up the Printer for Unix Users Security Initial TCP/IP setupWill these instructions work for my flavor of UNIX? Background information Assigning an IP address to the printer Obtaining an IP address for the printer PrinterIPaddress printerIPname Printer IP name is the same name you used in steps 3 Ping printerIPname 116 Chapter Preparing your own workstation for printing Printing a test Cleaning up the printcap file after testing the printer Getting Unix users started using the printer Configuring the printer Make an entry to each user’s /etc/printcap file Configuring HP-UX version Leave SAM Start the LP request scheduler by typing Enter information into the remote printer form, as follows Run the SAM utility by typing sam at the Unix prompt Repeat the steps in Configuring HP-UX VersionIf the test print doesn’t work If the test document doesn’t print, follow these steps Printer class Optional Enter information into the remote printer form as follows Configuring IBM AIX version Form appears for you to define a remote printer Ps aux grep lpd 128 Chapter Installing Options Turn off and unplug the printer Installing the optional 250-sheet feeder Remove the paper cassette from the printer You don’t need to fill the cassette with paper at this timeRemove the universal paper cassette from the feeder 132 Chapter Insert the locking connectors Locking connectors secure the printer to the feeder 134 Chapter For instructions, see Chapter Adjusting the side margin Installing the 250-sheet universal cassette Adding hard disks Connecting a previously used hard diskConnecting external hard disks Setting the Scsi ID number Turn off the printer and all hard disks connected to it Connecting a single external hard diskConnecting multiple external hard disks Adding an internal hard disk Copper-foil end Metal surface Attach the cable here Initializing hard disks Increasing the printer RAM Installing RAM Amount of memory Slot J10 Slot J11 Megabytes 147 J10 Paper Out and Paper Jam lights blinking Choose the Chooser from the File menu Configuring your software for new printer optionsConfiguring the Macintosh printer software Chooser dialog box appears Click Configure Printer Setup dialog box appears Setup dialog box, click the Features button Configuring the printer from an IBM PC or compatibleFeatures dialog box appears Chapter Unix Users Loading Paper TroubleshootingChapter Macintosh Users Page Macintosh Users Installing the printer software Printer software More information about the Installer program Selecting and setting up the printer Stopped icon indicates you have stopped the print queue Determining the status of a printer by looking at its icon Click the icon of the desktop printer you want to use Switching between printersSelect the printer using its desktop printer icon Choose Page Setup from the File menu Select a new printer using the ChooserSelecting page setup options Setup dialog box appears When you’ve made your choices, click OK Printing documents Choose Print from the File menu Printing a cover page automaticallyPrint dialog box appears Cover page will print each time you print your document Printing color and grayscale documents Click OK Click Print in the Print dialog box Reporting printing errors Choose On, Off, or Printer’s Default Turning tray switching on or off Printing transparencies Changing the Print Quality mode Printing while using the computer for other work Choose what you’d like to do Monitoring and controlling background printingDouble-click the desktop printer icon you’re interested Using the Apple Printer Utility Windows and DOS Users Installing the Windows printer software 175 Exit from the installer 177 Select the options you want and click Print Setting printer driver optionsPrinting from Windows applications This command usually displays the Print Setup dialog box Opening the printer Setup dialog box from the Control PanelOpening the printer setup dialog box from your application Opening the printer Setup dialog box from the Print Manager Selecting printer options in the Setup dialog box Additional printer options PostScript 183 Fonts 185 Features Job Control Watermark Edit Watermark Downloading fonts Printers dialog box appears Downloading fonts manually to RAM or to the hard disk Font Downloader dialog box appears You are returned to the Setup dialog box Dialog box opens Using a hard diskClick Device Installer Adding a hard disk to the device list Click Add New You return to the Device Installer dialog boxAnother dialog box opens If it’s an internal hard disk, the Scsi number is Click Other Initializing the hard diskClick the Fonts tab Click Font Downloader Printing to a PostScript file Connect dialog box appears Using the driver to print to a PostScript fileChanging your printer setup to print to a PostScript file Driver Setup dialog box appears Dialog box appears that asks you to name the file Restoring your printer setup optionsPrinting to a PostScript file Your program’s Print dialog box appears Capturing a print queue for DOS printing Using the Apple Printer Utility for WindowsDOS notes Unix Users Example for lpr Printing from a Unix workstation to the printer Loading Paper Automatic or manual printing with the printer Choosing paper Using the standard paper cassette Opening the multipurpose tray Using the multipurpose tray Placing paper and transparencies in the multipurpose tray Loading three-hole punched paper in the multipurpose tray Tips for avoiding problems Loading letterhead paper in the multipurpose tray Loading transparencies in the multipurpose tray Use only transparencies recommended Set the length guide to match your paper’s length Loading the optional 250-sheet universal cassette Insert your paper within the guides Set the size guide on the front to match your paper’s size Maintenance Safety first Precautions during maintenance Low toner Regular maintenance Low fuser oil Toner disposal box is full Photoconductor cartridge is wearing out Cleaning the exterior Fuser needs replacement Cleaning the density sensor and separation discharger wire 224 Chapter Maintenance Cleaning the paper pickup area Clearing Paper jams Checking the indicator lights for paper jams Checking for and clearing paper jams Gently remove the jammed paper Clearing paper from the paper pickup area 231 Any paper that is misaligned Push this lever Clearing paper from the transfer drum If it’s open, close the face-up output tray Clearing paper from the fuser Close the fuser access door and resume printing Open the fuser access door Remove the jammed paper Clearing paper from the optional feeder Print is faded Fixing Image ProblemsGeneral print quality problems Blank areas appear in an area that should be printed Spots or blotches appear on printed pagesVertical lines black or blank appear on consecutive pages Spots, blotches, or blank areas appear on consecutive pages Some printed segments in a page appear faded Prints completely blackPrints completely blank Flakes of toner come off the printed Stains appear on the back of a printed White gap appears between adjacent color Color print quality problemsHorizontal bands appear on the printed You cannot get smooth color gradients in printed pages Drop-outs appear on legal-size paper Text or objects on the page are blurry Problems covered in other places Troubleshooting Can’t close the printer’s door Can’t communicate with the printer Can’t find the printer driver icon in the Chooser Macintosh troubleshootingCan’t turn the toner carousel Chooser does not appear in the Apple K menu An X appears over the desktop printer icon Options don’t appear in the Print dialog box An out of memory message appears when you try to printBackground printing is disabled Apple Printer Utility can’t find an external hard disk Message on the screen says the printer can’t print Nothing is printed no paper comes out of the printer Sometimes printing the first page takes longer than I expect IBM PC or compatible troubleshooting My printer driver settings are ignored Novell NetWare troubleshooting Unix troubleshooting Can’t ping the printer by IP name or IP address Rarp server is not responding Bootp server is not responding These changes affect all print jobs from now on Density control panel III Page Marking engine SpecificationsAppendix a Technical Information and Printer Supplies Controller Printer fonts True 600 dpi printer 60,000 pages 10,000 pages Suggested paper brands DimensionsHeight Width Depth Paper sizes and capacity Approximately 110 lb kg Environmental informationAcoustic noise Wait times Approximately 42 W meets EPA Energy Star Power consumptionAbout PostScript Printer Description PPD files Voltage requirements Appendix a Ozone emission RAM upgrade specificationsSimm dimensions Simm sizes and speeds Size Configuration Speed Right switch position Communication settingsThese are the factory default settings Part number AccessoriesFollowing list includes both standard and optional parts Reorder number Supplies Appendix B Setting Up the Printer As an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Insert the following line after the load afp statement NetWare for Macintosh Configuration screen appearsWindow appears, displaying the file’s contents Select the Perform Lookup option and press Enter Type y and press Enter Configuring Atps for the first time on a NetWare 3.x serverList of configuration files appears Prompt appears, asking if you want to create a new file Select the SYS\SYSTEM\AUTOEXEC.NCF file and press Enter List of configuration files reappearsPrompt appears, asking if you want to save your changes Press Esc to quit editing List of configuration files appears New configuration is immediately available Kinds of fonts Appendix C Using Fonts With the Printer Bitmapped fonts PostScript fonts TrueType fonts TrueType and bitmapped fonts How TrueType fonts work with other kinds of fontsQuickDraw GX imaging technology Keeping two font versions available TrueType and PostScript fonts How the Macintosh looks for fonts Where fonts are stored Suitcases Appendix C Styled fonts What kind of fonts should I buy? Why don’t all of my fonts appear in the Fonts menu?Common questions about fonts Here are some questions that often come up about fonts What does the term Apple classic fonts mean? What’s a downloadable font? What is font substitution? Appendix D Working With ColorSync Problem that ColorSync solves How ColorSync works About ColorSync Using ColorSync Appendix E Packing and Moving the Printer Move the transfer drum lever to the right Plug prevents loose toner from leaking out of the box Remove the photoconductor cartridge Remove the fuser oil bottle Remove all the fuser oil from inside the printer Insert the shipping screw into the printer Appendix F Replacing the Fuser Turn off the printer and unplug it Replacing the fuserImportant Wait 10-15 minutes to let the fuser cool down 305 Screws do not come off 307 Appendix F With the screwdriver, tighten the two locking screws Reattach the fuser access door Reattach the fuser door strap Replacing the transfer drum cleaning unit Pull the paper pickup unit out Remove the connector cover 313 Appendix F 315 Appendix F Remove the cover Unlock and remove the used air filter Replacing the air and ozone filters Insert the new air filter and lock it in place 319 Replacing the separation discharger unit 321 Appendix F Appendix G Diagnosing Problems for Service Normal power-on status panel behavior Paper Out and Paper Jam lights both flash Two hardware problems you may be able to fix Out of paper Paper jams Regular maintenance 329 Toner disposal box is full 331 Fuser needs replacement Problem with internal random-access memory RAM Problem with the toner carousel Appendix H Removing the Macintosh Desktop Printing Software Appendix H When you finish, click the close box See also fonts Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Unix Index Apple Publishing System