Prints completely black, Prints completely blank | Apple 12/600PS

A page prints completely black.

Try these steps:

mMake sure the photoconductor cartridge is properly installed. (For instructions, see Chapter 1.)

mReplace the photoconductor cartridge.

mCall an Apple-authorized service provider.

A page prints completely blank.

Try these steps:

mMake sure the sealing tape has been removed from the toner cartridge. (For instructions, see Chapter 1.)

mReplace the toner cartridge.

mThe printer may have picked up two sheets of paper and printed on one but not the other.

mCall an Apple-authorized service provider.

Some printed segments in a page appear faded.

Try these steps:

mMake sure the paper is not damp.

mTry printing on a high-quality paper to see if that helps.

Fixing Image Problems

239

Image 262

Apple 12/600PS manual Prints completely black, Prints completely blank, Some printed segments in a page appear faded

Contents

Color LaserWriter 12/600PS Apple Computer, Inc Contents Overview 227 MaintenanceUsing Fonts With the Printer 237 Detailed Contents Setting Up the Printer for Macintosh Users Contents Setting Up the Printer for Windows and NetWare Users Setting Up the Printer for Unix Users 129 Macintosh Users 173 Windows and DOS Users 215 Maintenance203 201 Troubleshooting 243 277 257267 Supplies 268 Diagnosing Problems for Service Problem that ColorSync solvesAbout ColorSync 292 How ColorSync works Using ColorSync 293 Working With ColorSync FCC statement Radio and television interference DOC statement Vcci statement Printer administrators and users Who does what How Much of This Book Do I Have to Read? What the printer administrator should know Getting new users started Which chapters should I read? Set up the hardware and connect the printerChapter Computer Network interface and cable Add any hardware options Set additional printer parametersChapter Computer Utility name User’s computer Where to find information Solving problemsHelp new users get started Chapter Installing Options Chapter Setting Up the Printer forUnix Users Page Setting Up the Color LaserWriter 12/600 PS Main features of the Color LaserWriter 12/600 PS Anatomy of the printer Front view Choosing a place for the printer Allow space to open the top for clearing paper jams Important safety instructions Setting Up the Color LaserWriter 12/600 PS Unpacking the printer If possible, get another person to help you Remove the packing tape from the outside of the printer Chapter Installing the quick reference booklet Installing the fuser oil bottle Install the oil bottle Close the cover over the fuser oil bottle This releases a locking mechanism Push the transfer drum lever down and to the right Open the disposal box cover Page Setting Up the Color LaserWriter 12/600 PS Chapter Slide the toner disposal box into place Now go on to install the toner cartridges Installing the toner cartridges Press the knob firmly Turn gently until the carousel locks into a new position Cartridge carousel cycle Distribute the toner powder Insert the toner cartridge into the carousel Wait to install the printer options Process is essentially the same for each cartridge Loading paper into the paper cassette Paper cassette holds up to 250 sheets Prepare a stack of paper Slide the paper cassette out of the printerSlide the stack into the cassette Page Slide the cassette into the printer Connecting the printer Port Network interface Computer Connecting to an Ethernet network Setting Up the Color LaserWriter 12/600 PS What to do after connecting to an Ethernet network Connecting to a LocalTalk networkObtain a LocalTalk connecting kit What to do after connecting to a LocalTalk network Connect the printer to the network in one of these two ways Connecting directly to a single Macintosh Use this method to connect a single Macintosh to the printer What to do after connecting to a single Macintosh Connecting to an IBM PC or compatible with a parallel cableObtain a parallel interface cable like this one Parallel interface cable Make sure the printer is turned off Connecting the power and turning on the printerPlug in the printer Press the power switch to turn the printer on Saving energy Check the status lights Standard factory default settings for the other ports Adjusting communication settingsStandard factory default settings for the parallel port Port Mode Data Protocol Parallel AutoSelect Custom settings for the parallel port Why customize communication settings?How to customize communication settings Custom settings for the other ports How to return to the default settings What to do next Setting Up the Printer for Macintosh Users Before you begin Initial AppleTalk setupBefore you begin, make sure you have Installing the software the printer administrator needs Make sure the printer software disks are locked More information about the Installer program Installer dialog box, click the Install button Choosing the printer on the administrator’s computer Close the Chooser What to do next Making sure everything is workingClick Print Changing printer settings with the Apple Printer Utility Chapter Double-click the Apple Printer Utility Printer features window appearsOpening the Apple Printer Utility Click Open Printer Quitting the Apple Printer Utility You see a list of printer information Viewing printer informationNaming the printer You see a list of preferences You can type a description of the printer’s location To send the new name setting to the printer, click SendIdentifying the printer’s physical location Panel that appears, type a new name Open the Fonts category Sending fonts to the printerFonts panel appears Click Add Fonts you add are gathered here until you click Send Click Remove Removing fontsPrinting font samples Choose Print Font Samples from the File menu Initializing a hard disk connected to the printer Click Initialize to proceed To send the startup page setting to the printer, click Send Turning the startup pages on or off Conserving energy You see a list of job default categories Setting paper-handling optionsOpen the Job Defaults category Setting up job handling You see a list of network options Open the Communication Configuration category Setting the printer’s error timeoutYou see a list of communication settings options To send the settings to the printer, click Send Setting the printer’s network zones To send the zone setting to the printer, click Send Viewing the Ethernet address You can view the printer’s Ethernet address when neededOpen the Ethernet Address category Open the NetWare Configuration category Working with a NetWare network To send the changes to the printer, click Send Changing TCP/IP configurations Drag the slider to change the printer’s subnet mask To send the changes to the printer, click Send Viewing and changing communication settings Open the Port Configuration category Panel that appears, you can change settings if you need to You cannot change LocalTalk setting Restarting the printer Sending PostScript files to the printerChoose Restart Printer from the Utilities menu Instructions for users Getting Macintosh users started using the printerSoftware for users Preparing a server so users can install over a network Drag the Printer Disk 1 icon onto the icon of the folder Dialog box opens to describe the installation Installing the printer software from the serverClick the Restart button What to do next NetWare Users System requirements Installing the software the printer administrator needs Start Windows Click Continue Click Express InstallationAdobe Printers control panel appears Select the Color LaserWriter 12/600 PS and click OK Click OK to clear the message Another message tells you that installation is completeChoose how to proceed Click Restart Windows to have the changes take effect Installing software for Windows NT Using Apple Print Monitor Button appears on the right side of the window Initial Apple Print Monitor for Windows setupOptions window that appears, make the selections you want Initial Novell NetWare setup Choosing an operating mode What to do next Using Pconsole Command key Description Log in to a file server from DOS on a client computer Specifying a print serverUtility starts At the DOS prompt, type Pconsole and press Enter If available, a list of print servers appears Assigning the operating modeExample Printer type list appears Printer Configuration menu for your printer appearsDefined Printers list appears Ethernet falls into the Other/Unknown category Press Esc until Pconsole quits Press Ins to view a list of available queue serversTurn the printer off and then back on Setting Up the Printer for Windows and NetWare Users If available, a list of available print servers appears Log in to a file server from a DOS client PC Print Server Information menu appears Configuration window for the selected printer appearsConfiguration window appears for the selected printer Menu of printer types appears Creating a print queue Select the printer you defined earlier and press Enter Window appears, showing the printer configurationAssociating a print server with the print queue Select Print Queues Assigned and press Enter Type load pserver printserver and press Enter Example Retype the password and press Enter Assigning a password for the print server optionalList of print servers appears Setting up the PostScript printer driver for NetWare Setting up client computers for network printing Setting Up the Printer for Windows and NetWare Users Installing the Apple Printer Utility for Windows Opening and quitting the Apple Printer Utility You can view information about your printer Selecting the printerGiving the printer an AppleTalk name Printer preferences list appears Click the triangle for the Printer Preferences category An X in a checkbox means the printer is set to printClick on the triangle for the Printer Preferences category Open the Energy Saving Delay category Printer’s Ethernet address appears For the NetWare Rprinter setup For the NetWare Pserver setup 106 Chapter 107 Dialog box appears Banner pages and NetWare Installed Type 1 fonts and Adobe Type ManagerInstalling Type 1 fonts To add Type 1 fonts to your system Changing the size of the ATM font cache Removing Type 1 fontsTurning ATM off or on Setting Up the Printer for Unix Users Set up the printer as described in , remembering to Background information Initial TCP/IP setupWill these instructions work for my flavor of UNIX? Security Obtaining an IP address for the printer Assigning an IP address to the printer PrinterIPaddress printerIPname Ping printerIPname Printer IP name is the same name you used in steps 3 116 Chapter Preparing your own workstation for printing Cleaning up the printcap file after testing the printer Printing a test Configuring the printer Getting Unix users started using the printer Make an entry to each user’s /etc/printcap file Configuring HP-UX version Enter information into the remote printer form, as follows Leave SAM Start the LP request scheduler by typing If the test document doesn’t print, follow these steps Repeat the steps in Configuring HP-UX VersionIf the test print doesn’t work Run the SAM utility by typing sam at the Unix prompt Enter information into the remote printer form as follows Printer class Optional Configuring IBM AIX version Form appears for you to define a remote printer Ps aux grep lpd 128 Chapter Installing Options Installing the optional 250-sheet feeder Turn off and unplug the printer Remove the universal paper cassette from the feeder You don’t need to fill the cassette with paper at this timeRemove the paper cassette from the printer 132 Chapter Locking connectors secure the printer to the feeder Insert the locking connectors 134 Chapter Adjusting the side margin For instructions, see Chapter Installing the 250-sheet universal cassette Connecting external hard disks Connecting a previously used hard diskAdding hard disks Setting the Scsi ID number Connecting multiple external hard disks Connecting a single external hard diskTurn off the printer and all hard disks connected to it Adding an internal hard disk Copper-foil end Metal surface Attach the cable here Initializing hard disks Increasing the printer RAM Installing RAM Amount of memory Slot J10 Slot J11 Megabytes 147 J10 Paper Out and Paper Jam lights blinking Chooser dialog box appears Configuring your software for new printer optionsConfiguring the Macintosh printer software Choose the Chooser from the File menu Printer Setup dialog box appears Click Configure Features dialog box appears Configuring the printer from an IBM PC or compatibleSetup dialog box, click the Features button Chapter Macintosh Users TroubleshootingChapter Unix Users Loading Paper Page Macintosh Users Installing the printer software Printer software More information about the Installer program Selecting and setting up the printer Determining the status of a printer by looking at its icon Stopped icon indicates you have stopped the print queue Select the printer using its desktop printer icon Switching between printersClick the icon of the desktop printer you want to use Setup dialog box appears Select a new printer using the ChooserSelecting page setup options Choose Page Setup from the File menu When you’ve made your choices, click OK Printing documents Cover page will print each time you print your document Printing a cover page automaticallyPrint dialog box appears Choose Print from the File menu Printing color and grayscale documents Reporting printing errors Click OK Click Print in the Print dialog box Turning tray switching on or off Choose On, Off, or Printer’s Default Changing the Print Quality mode Printing transparencies Printing while using the computer for other work Double-click the desktop printer icon you’re interested Monitoring and controlling background printingChoose what you’d like to do Using the Apple Printer Utility Windows and DOS Users Installing the Windows printer software 175 Exit from the installer 177 Printing from Windows applications Setting printer driver optionsSelect the options you want and click Print Opening the printer Setup dialog box from the Print Manager Opening the printer Setup dialog box from the Control PanelOpening the printer setup dialog box from your application This command usually displays the Print Setup dialog box Selecting printer options in the Setup dialog box Additional printer options PostScript 183 Fonts 185 Features Job Control Watermark Edit Watermark Downloading fonts Downloading fonts manually to RAM or to the hard disk Printers dialog box appears You are returned to the Setup dialog box Font Downloader dialog box appears Adding a hard disk to the device list Using a hard diskClick Device Installer Dialog box opens If it’s an internal hard disk, the Scsi number is You return to the Device Installer dialog boxAnother dialog box opens Click Add New Click the Fonts tab Click Font Downloader Initializing the hard diskClick Other Printing to a PostScript file Driver Setup dialog box appears Using the driver to print to a PostScript fileChanging your printer setup to print to a PostScript file Connect dialog box appears Your program’s Print dialog box appears Restoring your printer setup optionsPrinting to a PostScript file Dialog box appears that asks you to name the file DOS notes Using the Apple Printer Utility for WindowsCapturing a print queue for DOS printing Unix Users Printing from a Unix workstation to the printer Example for lpr Loading Paper Choosing paper Automatic or manual printing with the printer Using the standard paper cassette Using the multipurpose tray Opening the multipurpose tray Placing paper and transparencies in the multipurpose tray Tips for avoiding problems Loading three-hole punched paper in the multipurpose tray Loading letterhead paper in the multipurpose tray Loading transparencies in the multipurpose tray Use only transparencies recommended Loading the optional 250-sheet universal cassette Set the length guide to match your paper’s length Set the size guide on the front to match your paper’s size Insert your paper within the guides Maintenance Safety first Precautions during maintenance Regular maintenance Low toner Low fuser oil Toner disposal box is full Photoconductor cartridge is wearing out Fuser needs replacement Cleaning the exterior Cleaning the density sensor and separation discharger wire 224 Chapter Maintenance Cleaning the paper pickup area Clearing Paper jams Checking the indicator lights for paper jams Checking for and clearing paper jams Clearing paper from the paper pickup area Gently remove the jammed paper 231 Any paper that is misaligned Clearing paper from the transfer drum Push this lever Clearing paper from the fuser If it’s open, close the face-up output tray Open the fuser access door Remove the jammed paper Close the fuser access door and resume printing Clearing paper from the optional feeder General print quality problems Fixing Image ProblemsPrint is faded Spots, blotches, or blank areas appear on consecutive pages Spots or blotches appear on printed pagesVertical lines black or blank appear on consecutive pages Blank areas appear in an area that should be printed Prints completely blank Prints completely blackSome printed segments in a page appear faded Stains appear on the back of a printed Flakes of toner come off the printed You cannot get smooth color gradients in printed pages Color print quality problemsHorizontal bands appear on the printed White gap appears between adjacent color Text or objects on the page are blurry Drop-outs appear on legal-size paper Troubleshooting Problems covered in other places Can’t communicate with the printer Can’t close the printer’s door Chooser does not appear in the Apple K menu Macintosh troubleshootingCan’t turn the toner carousel Can’t find the printer driver icon in the Chooser An X appears over the desktop printer icon Apple Printer Utility can’t find an external hard disk An out of memory message appears when you try to printBackground printing is disabled Options don’t appear in the Print dialog box Nothing is printed no paper comes out of the printer Message on the screen says the printer can’t print IBM PC or compatible troubleshooting Sometimes printing the first page takes longer than I expect My printer driver settings are ignored Unix troubleshooting Novell NetWare troubleshooting Can’t ping the printer by IP name or IP address Bootp server is not responding Rarp server is not responding Density control panel These changes affect all print jobs from now on III Page Appendix a Technical Information and Printer Supplies SpecificationsMarking engine Controller True 600 dpi printer Printer fonts 10,000 pages 60,000 pages Paper sizes and capacity DimensionsHeight Width Depth Suggested paper brands Wait times Environmental informationAcoustic noise Approximately 110 lb kg Voltage requirements Power consumptionAbout PostScript Printer Description PPD files Approximately 42 W meets EPA Energy Star Appendix a Simm sizes and speeds Size Configuration Speed RAM upgrade specificationsSimm dimensions Ozone emission These are the factory default settings Communication settingsRight switch position Following list includes both standard and optional parts AccessoriesPart number Supplies Reorder number Appendix B Setting Up the Printer As an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Select the Perform Lookup option and press Enter NetWare for Macintosh Configuration screen appearsWindow appears, displaying the file’s contents Insert the following line after the load afp statement Prompt appears, asking if you want to create a new file Configuring Atps for the first time on a NetWare 3.x serverList of configuration files appears Type y and press Enter Press Esc to quit editing List of configuration files reappearsPrompt appears, asking if you want to save your changes Select the SYS\SYSTEM\AUTOEXEC.NCF file and press Enter List of configuration files appears New configuration is immediately available Appendix C Using Fonts With the Printer Kinds of fonts Bitmapped fonts PostScript fonts TrueType fonts QuickDraw GX imaging technology How TrueType fonts work with other kinds of fontsTrueType and bitmapped fonts Keeping two font versions available How the Macintosh looks for fonts TrueType and PostScript fonts Where fonts are stored Suitcases Appendix C Styled fonts Here are some questions that often come up about fonts Why don’t all of my fonts appear in the Fonts menu?Common questions about fonts What kind of fonts should I buy? What does the term Apple classic fonts mean? What is font substitution? What’s a downloadable font? Problem that ColorSync solves Appendix D Working With ColorSync About ColorSync How ColorSync works Using ColorSync Appendix E Packing and Moving the Printer Move the transfer drum lever to the right Plug prevents loose toner from leaking out of the box Remove the photoconductor cartridge Remove the fuser oil bottle Remove all the fuser oil from inside the printer Insert the shipping screw into the printer Appendix F Replacing the Fuser Important Wait 10-15 minutes to let the fuser cool down Replacing the fuserTurn off the printer and unplug it 305 Screws do not come off 307 Appendix F With the screwdriver, tighten the two locking screws Reattach the fuser access door Reattach the fuser door strap Replacing the transfer drum cleaning unit Pull the paper pickup unit out Remove the connector cover 313 Appendix F 315 Appendix F Replacing the air and ozone filters Remove the cover Unlock and remove the used air filter Insert the new air filter and lock it in place 319 Replacing the separation discharger unit 321 Appendix F Appendix G Diagnosing Problems for Service Normal power-on status panel behavior Two hardware problems you may be able to fix Paper Out and Paper Jam lights both flash Out of paper Paper jams Regular maintenance 329 Toner disposal box is full 331 Fuser needs replacement Problem with internal random-access memory RAM Problem with the toner carousel Appendix H Removing the Macintosh Desktop Printing Software Appendix H When you finish, click the close box Index See also fonts Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Index Unix Index Apple Publishing System